Bill Albing

Current

Sr. Information Architect at Paragon Application Systems

Past

Knowledge Developer at FarPoint Technologies
Senior Technical Writer at Level 8 Systems
Senior Technical Writer at Make Systems (now OpNet)

Technical Writer at Marathon Innovations
Technical Writer/Project Leader at Fujitsu Network Communications
Project Manager/Sr.Technical Writer at The Kelton Group
Contract Writer at Organon Teknika
Principal/Owner/Writer/Project Leader at Key Documents (owned and operated)
Technical Writer at Nortel (then Northern Telecom and BNR)
Technical Writer at Matrix Corporation
Test Design Engineer at ABB (was Westinghouse then)
Electronics Engineer at National Radio Astronomy Observatory
Software Design Engineer at Medtronic
Design Engineer at Central Microwave (since bought by Alpha)

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11 more...

Education

Washington University in St. Louis
St. Olaf College

Recommended

4 people have recommended Bill

Connections

129 connections

Industry

Information Services

Websites

Bill Albing’s Summary

Technical communication specialist with engineering background and over 15 years of experience working alongside developers, engineers, inventors, entrepreneurs. Developed documentation systems, designed web sites and intranet sites, worked with online help systems, authoring tools, and structured data. Exemplary writing skills are also part of the mix. Proponent of social networking as a basis for collaborative communication.

Bill Albing’s Specialties:

helping experts communicate, creating concise documentation, whether process docs or product docs, author in structured FrameMaker and XML, .NET application development help systems, API reference documentation, Web site layout and Web page design, process docs and more.

Bill Albing’s Experience

Sr. Information Architect

Paragon Application Systems

(Privately Held; Banking industry)

July 2008 — Present (1 year 5 months)

Architecting product documentation, information for professional services, training material, and internal company portal. Authoring context sensitive online help for product integration in XML and HTM with FrameMaker and in-house schema and XSLT. Organizing company portal with SharePoint. Producing product videos and PowerPoint presentations.
Knowledge Developer

FarPoint Technologies

(Privately Held; Computer Software industry)

October 2002 — July 2008 (5 years 10 months)

Develop, edit, and maintain full set of product documentation for .NET and ASP.NET components with FrameMaker +XML and Innovasys Document! X with home-grown XML DTD and transforms. Generate HTML pages for Web viewing and compiled help systems that integrate with Visual Studio .NET. Create technical white papers, data sheets, blog entries, and e-newsletters.
Senior Technical Writer

Level 8 Systems

(Public Company; 201-500 employees; LVEL; Computer Software industry)

October 2000 — June 2002 (1 year 9 months)

Responsible for 20+ books of customer documentation for application development toolset software. Created several books from scratch and published HTML online help and printable PDF documentation from a single source using FrameMaker and WebWorks.
Senior Technical Writer

Make Systems (now OpNet)

(Privately Held; 51-200 employees; Computer Software industry)

December 1999 — September 2000 (10 months)

Created single-source content for HTML help and printable PDF documentation for network performance simulation software using FrameMaker and Quadralay WebWorks. Created intranet for cross-departmental communication. Developed user documentation content and training material, and taught classes on use of the product. Developed public Internet web site for marketing.
Technical Writer

Marathon Innovations

(Privately Held; 11-50 employees; Computer Software industry)

January 1999 — December 1999 (1 year )

Created documentation department from scratch. Chose authoring environment, developed templates, and created single-source content for hard copy and online documentation for Internet-based C++ and Java applications. Used MS Word and RoboHelp.
Technical Writer/Project Leader

Fujitsu Network Communications

(Public Company; Telecommunications industry)

October 1996 — December 1998 (2 years 3 months)

Managed four full-time writers and one co-op, created project plans, and developed content in UNIX and PC environment. Completed 12-volume set of customer documentation for ATM network switching system using FrameMaker+SGML for print and CD-ROM
Project Manager/Sr.Technical Writer

The Kelton Group

(Information Services industry)

February 1995 — October 1996 (1 year 9 months)

Managed on-site team for developing manuals for industrial electromechanical components (Siemens plant). Developed print and CD-ROM of technical user manuals and sales literature.
Contract Writer

Organon Teknika

(Public Company; 1001-5000 employees; Medical Devices industry)

1994 — 1995 (1 year )
Principal/Owner/Writer/Project Leader

Key Documents (owned and operated)

(Information Services industry)

January 1992 — February 1995 (3 years 2 months)

Managed all aspects of a self-owned company; created engineering and user documentation for clients on Mac, PC, and UNIX-based systems. Created process documents and published technical manuals. Clients included Exide Electronics, Organon Teknika, Environmental Specialties, and Triangle MicroSystems.
Technical Writer

Nortel (then Northern Telecom and BNR)

(Non-Profit; NT; Telecommunications industry)

August 1991 — December 1991 (5 months)

Developed digital switching systems (DMS-100) documentation in a team according to corporate and Bell standards using Interleaf on DEC UNIX. Produced procedures for technical writers.
Technical Writer

Matrix Corporation

(Information Services industry)

May 1990 — July 1991 (1 year 3 months)

Managed marketing communications and engineering documentation services. Created corporate style manual for technical publications. Created user manuals for computer hardware with Mac.
Test Design Engineer

ABB (was Westinghouse then)

(Public Company; abb; Electrical/Electronic Manufacturing industry)

December 1988 — May 1990 (1 year 6 months)

Designed, built, and documented test equipment for manufacturing. Developed software for HP1000 controlling real-time environmental control system. Major responsibility was testing and documenting.
Electronics Engineer

National Radio Astronomy Observatory

(Government Agency; Research industry)

November 1987 — December 1988 (1 year 2 months)

Designed, built, and documented RF subsystem (100 MHz) for receiver system and digital control using TTL circuitry. Programmed HP9800 in C and Basic for testing measurement equipment. Supported intermediate frequency equipment on radio telescopes.
Software Design Engineer

Medtronic

(Public Company; MDT; Medical Devices industry)

October 1984 — June 1986 (1 year 9 months)

Led project and designed automated system to test electronic implantable pacemaker. Major focus on documenting software, from specification to acceptance test and software/hardware integration.
Design Engineer

Central Microwave (since bought by Alpha)

(Information Services industry)

June 1983 — September 1984 (1 year 4 months)

Designed and built microwave oscillators above 30 GHz to meet Mil-spec and Space Qual. Specs. Had U.S. Government security clearance. Created automated tests for product.

Bill Albing’s Education

Washington University in St. Louis

1981 — 1983
St. Olaf College

B.A. , Physics , 1979 — 1981

Additional Information

Bill Albing’s Websites:

Bill Albing’s Interests:

social media, Web 2.0, XML, communicating ideas

Bill Albing’s Groups:

ASIS&T (American Society for Information Science and Technology), founding member of KeyContent.org Inc., RTP DITA User's Group, STC (Society for Technical Communication), TriXML

Content Management Professionals
STC Carolina
Web 2.0
Agile Alliance
Design Thinking
St. Olaf College Alumni Group
RTP DITA Users Group
Social Media Mafia
Linking Raleigh, NC
Payment and Fraud Professionals
Technical Writer Forum
TikiWiki CMS/Groupware
Information Design
CTST The Americas 2009
Social Media Club RDU - Raleigh/Durham
Social Media, Social TV, Monitoring, Mobile Social Networks, Marketing, Web 2.0, Enterprise 2.0, PR
Software User Assistance
Mission Marketers
KeyContent.org
WWW2010 - Raleigh
Raleigh Salesforce User Group
Real Time View
Content Strategy
STC Carolina Competitions