Bill Albing

Sr. Information Architect at Paragon Application Systems

Raleigh-Durham, North Carolina Area

Current
Past
Education
  • Washington University in St. Louis
  • St. Olaf College
Connections
129 connections
Industry
Information Services
Websites

Bill Albing’s Summary

Technical communication specialist with engineering background and over 15 years of experience working alongside developers, engineers, inventors, entrepreneurs. Developed documentation systems, designed web sites and intranet sites, worked with online help systems, authoring tools, and structured data. Exemplary writing skills are also part of the mix. Proponent of social networking as a basis for collaborative communication.

Bill Albing’s Specialties:

helping experts communicate, creating concise documentation, whether process docs or product docs, author in structured FrameMaker and XML, .NET application development help systems, API reference documentation, Web site layout and Web page design, process docs and more.


Bill Albing’s Experience

  • Sr. Information Architect

    Paragon Application Systems

    (Privately Held; Banking industry)

    July 2008Present (1 year 5 months)

    Architecting product documentation, information for professional services, training material, and internal company portal. Authoring context sensitive online help for product integration in XML and HTM with FrameMaker and in-house schema and XSLT. Organizing company portal with SharePoint. Producing product videos and PowerPoint presentations.

  • Knowledge Developer

    FarPoint Technologies

    (Privately Held; Computer Software industry)

    October 2002July 2008 (5 years 10 months)

    Develop, edit, and maintain full set of product documentation for .NET and ASP.NET components with FrameMaker +XML and Innovasys Document! X with home-grown XML DTD and transforms. Generate HTML pages for Web viewing and compiled help systems that integrate with Visual Studio .NET. Create technical white papers, data sheets, blog entries, and e-newsletters.

  • Senior Technical Writer

    Level 8 Systems

    (Public Company; 201-500 employees; LVEL; Computer Software industry)

    October 2000June 2002 (1 year 9 months)

    Responsible for 20+ books of customer documentation for application development toolset software. Created several books from scratch and published HTML online help and printable PDF documentation from a single source using FrameMaker and WebWorks.

  • Senior Technical Writer

    Make Systems (now OpNet)

    (Privately Held; 51-200 employees; Computer Software industry)

    December 1999September 2000 (10 months)

    Created single-source content for HTML help and printable PDF documentation for network performance simulation software using FrameMaker and Quadralay WebWorks. Created intranet for cross-departmental communication. Developed user documentation content and training material, and taught classes on use of the product. Developed public Internet web site for marketing.

  • Technical Writer

    Marathon Innovations

    (Privately Held; 11-50 employees; Computer Software industry)

    January 1999December 1999 (1 year )

    Created documentation department from scratch. Chose authoring environment, developed templates, and created single-source content for hard copy and online documentation for Internet-based C++ and Java applications. Used MS Word and RoboHelp.

  • Technical Writer/Project Leader

    Fujitsu Network Communications

    (Public Company; Telecommunications industry)

    October 1996December 1998 (2 years 3 months)

    Managed four full-time writers and one co-op, created project plans, and developed content in UNIX and PC environment. Completed 12-volume set of customer documentation for ATM network switching system using FrameMaker+SGML for print and CD-ROM

  • Project Manager/Sr.Technical Writer

    The Kelton Group

    (Information Services industry)

    February 1995October 1996 (1 year 9 months)

    Managed on-site team for developing manuals for industrial electromechanical components (Siemens plant). Developed print and CD-ROM of technical user manuals and sales literature.

  • Contract Writer

    Organon Teknika

    (Public Company; 1001-5000 employees; Medical Devices industry)

    19941995 (1 year )

  • Principal/Owner/Writer/Project Leader

    Key Documents (owned and operated)

    (Information Services industry)

    January 1992February 1995 (3 years 2 months)

    Managed all aspects of a self-owned company; created engineering and user documentation for clients on Mac, PC, and UNIX-based systems. Created process documents and published technical manuals. Clients included Exide Electronics, Organon Teknika, Environmental Specialties, and Triangle MicroSystems.

  • Technical Writer

    Nortel (then Northern Telecom and BNR)

    (Non-Profit; NT; Telecommunications industry)

    August 1991December 1991 (5 months)

    Developed digital switching systems (DMS-100) documentation in a team according to corporate and Bell standards using Interleaf on DEC UNIX. Produced procedures for technical writers.

  • Technical Writer

    Matrix Corporation

    (Information Services industry)

    May 1990July 1991 (1 year 3 months)

    Managed marketing communications and engineering documentation services. Created corporate style manual for technical publications. Created user manuals for computer hardware with Mac.

  • Test Design Engineer

    ABB (was Westinghouse then)

    (Public Company; abb; Electrical/Electronic Manufacturing industry)

    December 1988May 1990 (1 year 6 months)

    Designed, built, and documented test equipment for manufacturing. Developed software for HP1000 controlling real-time environmental control system. Major responsibility was testing and documenting.

  • Electronics Engineer

    National Radio Astronomy Observatory

    (Government Agency; Research industry)

    November 1987December 1988 (1 year 2 months)

    Designed, built, and documented RF subsystem (100 MHz) for receiver system and digital control using TTL circuitry. Programmed HP9800 in C and Basic for testing measurement equipment. Supported intermediate frequency equipment on radio telescopes.

  • Software Design Engineer

    Medtronic

    (Public Company; MDT; Medical Devices industry)

    October 1984June 1986 (1 year 9 months)

    Led project and designed automated system to test electronic implantable pacemaker. Major focus on documenting software, from specification to acceptance test and software/hardware integration.

  • Design Engineer

    Central Microwave (since bought by Alpha)

    (Information Services industry)

    June 1983September 1984 (1 year 4 months)

    Designed and built microwave oscillators above 30 GHz to meet Mil-spec and Space Qual. Specs. Had U.S. Government security clearance. Created automated tests for product.


Bill Albing’s Education

  • Washington University in St. Louis

    19811983

  • St. Olaf College

    B.A. , Physics , 19791981


Additional Information

Bill Albing’s Websites:

Bill Albing’s Interests:

social media, Web 2.0, XML, communicating ideas

Bill Albing’s Groups:

ASIS&T (American Society for Information Science and Technology), founding member of KeyContent.org Inc., RTP DITA User's Group, STC (Society for Technical Communication), TriXML

  •    Content Management Professionals
  •    STC Carolina
  •    Web 2.0
  •    Agile Alliance
  •    Design Thinking
  •    St. Olaf College Alumni Group
  •    RTP DITA Users Group
  •    Social Media Mafia
  •    Linking Raleigh, NC
  •    Payment and Fraud Professionals
  •    Technical Writer Forum
  •    TikiWiki CMS/Groupware
  •    Information Design
  •    CTST The Americas 2009
  •    Social Media Club RDU - Raleigh/Durham
  •    Social Media, Social TV, Monitoring, Mobile Social Networks, Marketing, Web 2.0, Enterprise 2.0, PR
  •    Software User Assistance
  •    Mission Marketers
  •    KeyContent.org
  •    WWW2010 - Raleigh
  •    Raleigh Salesforce User Group
  •    Real Time View
  •    Content Strategy
  •    STC Carolina Competitions

Bill Albing’s Honors:

Senior Member IEEE; Distinguished Chapter Award from STC while president of the local Carolina Chapter;


Bill Albing’s Contact Settings

Interested In:

  • new ventures
  • job inquiries
  • expertise requests
  • reference requests
  • getting back in touch

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