Président at NET-7
Paris Area, France
- Current
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- Président at NET-7 (http://www.net-7.fr)
- Past
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- Senior Director Sales Support/Professional Services at Oracle
- Int'l Senior Support Executive Consultant at Cisco
- EMEAI Senior Director for Education/Support & IT at Commerce One
- Managing Director Commerce One France at Commerce One
- EMEAI Services, Director for Support Education & Assets at Lotus/IBM
- EMEAI Sales Mgr for Support at Lotus/IBM
- Western Europe, Midddle East and Africa Support Center Director at Lotus
- Senior Manager at Microsoft
- Manager at Digital Equipment
- Education
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- Université de Nice-Sophia Antipolis
- Recommended
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21 people have recommended Bernard - Connections
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462
connections
- Industry
- Information Services
- Websites
Bernard Parisot’s Summary
Senior Director fluent in French and English, with deep expertise in customer/professional services including sales, delivery and customer satisfaction. Known for my ability to create/develop fee-based businesses in services for high-tech companies such as Lotus/IBM, Commerce One, Cisco and Oracle. Strong belief that customer/professional service is the corner stone of any successful company. Excellent skills in creating a team from scratch and driving it to meet corporate goals (top and bottom lines). Dynamic and at ease in international and matrix environments. Looking for a new challenge with a high-tech company wishing to implement its customer/professional services in Europe.
Bernard Parisot’s Specialties:
Set up of new and large services/support entities in different countries
Services strategy definition (Outsourcing, Offshore)
Sales in EMEA (Support, Professional Services and Saas/On Demand)
Set-up of the first fee based support offering
Services Delivery (Support & Professional Services)
Managing Director Experience, Executive board member
Management of International large projects
Languages: French (mother tongue) English (fluent) German (Basic)
Bernard Parisot’s Experience
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Président
NET-7 (http://www.net-7.fr)
(Information Services industry)
January 2009 — Present (7 months)
Within the actual drifting economy, NET-7 Delivers highly strategic or operational missions based on:
• A network of executives, all from the High tech industry, mastering in most of the jobs that international company needs
• A pragmatic approach, results driven, customized and based on our experience
• An Ethic engaging Men and Women to make the job
• Experiences within companies such as: Accenture, AT&T, AOL, Borland, Cisco, CSC, Dassault, Dell, France Telecom, IBM, Jouve, Lilly, Matra, Microsoft, Oracle, Orange, Veritas...
Site : WWW.NET-7.fr -
Senior Director Sales Support/Professional Services
Oracle
(Public Company; ORCL; Computer Software industry)
April 2005 — November 2008 (3 years 8 months)
Senior Director Customer/Professional Services (Sales/Delivery/Saas) for FR, CH, BNL & MEA 2006-2008
Develop Business & Installed Contract Base for Customer/Professional services in FR, CH FR,BNL, MEA, Manage a group of 13 Sales people in the region with a 32M$ target. Supervise the Delivery Team (70p), including Outsourcing in Egypt and Romania.
Results: Improve penetration rate (+3%) and Maintain Margin (50%), Double the support/professional services Revenue within 2 years (from 16M$ to 32M$), Excellence Club.
Customer Services Senior Director 2005-2006
Growth Customer Support Services in People, Customer Satisfaction and Revenue, Sale the Added Value of Support internally and externally. Ensure Customer Support Services Team meets all his targets (Margin & Revenue Targets, People Retention, Customer Satisfaction, Volume Handle). Manage a group of 100 people and 200M$ revenue
Results: Revenue grew by 50%, Customer Sat took +2 points to 94%. Attrition remained flat (5%) -
Int'l Senior Support Executive Consultant
Cisco
(Public Company; 10,001 or more employees; CSCO; Computer Networking industry)
June 2004 — April 2005 (11 months)
Mission: Redefine the Outsourcing strategy of the EMEA Technical Support organization of Cisco Systems. Develop Requests for Quotations to select the appropriate Country and Vendor in Eastern Europe. Evaluate and choose the vendor. Transition 48000 Incidents/year from Australia & Philippines to a new outsourced vendor located in Hungary (including set-up, implementation of the centre and hiring of the new Engineers). Size of the project: 10M$, 9months, 100 Technical Support Engineers in the new support centre.
Results: Project implemented on time and Support Centre in Hungary was fully operational -
EMEAI Senior Director for Education/Support & IT
Commerce One
(Public Company; 1001-5000 employees; CMRC; Computer Software industry)
November 2000 — February 2004 (3 years 4 months)
Mission: Implement Technical Support and Education Centre for Europe Middle East Africa (5 time zones and 3 International teams in shift). Develop the Support and Education Businesses. Create new partnerships in Europe. Improve Customer Satisfaction. Hire and train a new Mgt team to create, implement and develop the European Centre of Excellence, growing from 3 to 55 people. Report to the European VP and the WW Services VP. New services are created and new partnerships are signed with SAP Europe, Epsilon in Russia…, New Support contracts and renewals at the CEO or CIO levels.
European P&L and Business Unit Mgr, Support (Rev: 15M$, Exp: 4M$, Margin: 11M$, 5 Managers, 48 people), Education (Rev: 1M$, 3people), IT (Budget: 1M$, 4 people)
Results: Best margin in Europe (65%), Grow the team from 3 to 51, Improved Customer Satisfaction to 8,9/10 from 5,6, New Support Partnership deals (SAP Europe, Epsilon in Russia…) -
Managing Director Commerce One France
Commerce One
(Public Company; 1001-5000 employees; CMRC; Computer Software industry)
December 2001 — October 2003 (1 year 11 months)
Managing Director for Commerce One France 2002-2004
Mission: Resizing of the Subsidiary, Re-energize the whole team, New Definition of the Objectives, Reporting to the EMEA SVP, Maintain Sales and Marketing organizations at a profitable level (P&L, Rev: 9M$, Expenses: 3M$, Margin: 6M$, 5 Managers, 6 Sales, 30 Consultants)
Results: 6M$ Margin, New Markets identified -
EMEAI Services, Director for Support Education & Assets
Lotus/IBM
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
March 1999 — November 2000 (1 year 9 months)
Mission: Develop and grow the Support and Education revenues, as well as the Re-usable Assets developed by the Consulting team. A new cross-services offer between Support/Education/Consulting is created with Sales. Help to improve the Support Operations. Education (10M$, 30 people), Support (32M$, 150 people), Assets (10M$, cross-functional over 15 Directors in Europe)
Results: Best Support (+25%) and Education (+30%) Revenues, Creation and Development of new combined Services -
EMEAI Sales Mgr for Support
Lotus/IBM
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
January 1998 — March 1999 (1 year 3 months)
Mission: Build a new Sales team (11 sales over Europe) from scratch and achieve the best ever revenue in Support Sales since the last 5 years. Create new sales programs and new incentives for Sales in Europe. Sales: 32M$, Marketing & Sales Programs, 11 Sales people in Europe
Results: Best Support Sales in EMEA since 5 years -
Western Europe, Midddle East and Africa Support Center Director
Lotus
(Information Services industry)
May 1996 — January 1998 (1 year 9 months)
Mission: Improve Customer Satisfaction and Incidents Productivity and Optimize Support Capabilities for 2 centers (France: 80 people, 10 Mgrs), South Africa (20 people & 3 Mgrs), 7 Nationalities, ISO9001Implementation & Certification, Revenue 10M$; Technical Consulting (10 people, 1 Mgr, 5M$); EMEA IT Services (9 People)
Successes: Customer Satisfaction Improved by 2 points, Develop On-site Support Business, ISO9001Certification -
Senior Manager
Microsoft
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
November 1992 — June 1994 (1 year 8 months)
Support Senior Manager for Advanced Products such as MSmail, Outlook, NT, NT/AS. Create,recrute and train the group. 1st group to support fee based customers
Size of the Group : 20 people
Put in place a large Lab (more than 150 servers) -
Manager
Digital Equipment
(Public Company; 10,001 or more employees; Information Services industry)
April 1984 — November 1992 (8 years 8 months)
Held various IT and Support positions in various businesses like Manufacturing, Planning and Forecasting, Outsourcing....
Bernard Parisot’s Education
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Université de Nice-Sophia Antipolis
MIAGE , Computing , 1976 — 1978
Additional Information
Bernard Parisot’s Websites:
Bernard Parisot’s Interests:
Wine Tasting, Stock Picker, Stamp Collector,Photography
Bernard Parisot’s Groups:
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Club ex-Oracle.org -
DEC Alumni -
Lotus Alumni -
Commerce One Alumni -
Puissance Victoire -
Whitepaper Central -
NET-7
Bernard Parisot’s Honors:
Excellence Quota Club (WW) Oracle 2007
Best EMEA Support Sales Rev (Lotus 98)
Best Business Development Mgr France & South Africa (Lotus 96)
Best IT contributor (Digital Equipement 86)
Bernard Parisot’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- reference requests
- getting back in touch
