Senior Directory Services Infrastructure Enginer
Charlotte, North Carolina Area
- Past
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- Senior Active Directory Architecture Engineer at M3 Technology Group (www.m3tg.com)
- Directory Services (Active Directory) Support Engineer, Enterprise Platforms Support at Microsoft Corporation
- Network Engineer at Blueline Computer, LLC.
- Directory Services (Active Directory) Support Engineer, Enterprise Platforms Support at Microsoft Corporation
- PC Support Coordinator at JAARS, Inc.
- IT Director at The Inspiration Networks
- Systems Engineer at Data Access, Inc.
- Systems Engineer at ENTEX Information Services
- Customer Support Engineer, Corporate Network Support at Microsoft Coporation
- Technician at Griswold Communications
- Technical Services Department Manager at Micro Business Systems
- Recommended
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22 people have recommended Bill - Connections
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- Industry
- Information Technology and Services
- Websites
Bill Griswold’s Summary
Active Directory specialist (architecture, design, redesign, troubleshooting) with heavy emphasis on networking (reading packet capture, protocol analysis) in a Microsoft networking environment. Fully MCSE/MCITP certified and heavily experienced in Windows NT/2000/2003/2008.
A highly motivated and innovative technology professional with 25 years in the industry and a proven track record, Bill is a ‘make your headache go away’ type of person that initiates, owns, and follows through. He has a good eye for the ‘bigger picture’ and crafts solutions for immediate needs in a way that keeps that bigger picture in mind. He has sound judgment and the ability to look ahead, foresee, and avoid problems, completing projects on time and within budget.
Bill is well-liked by his coworkers and customers and can work with little supervision. He can lead as well as follow and makes a valuable contribution to any team. An encourager by nature, he is friendly, upbeat, and ‘gets’ customer service. His oral and written communication skills are top-notch. Bill’s style of leadership encourages others to follow his example of attitude and ambition. He brings finesse and diplomacy to bear in sensitive situations. He has served in various leadership capacities as Technical Services Manager, IT Director, Manager, and Senior/Lead Engineer.
Bill Griswold’s Specialties:
Active Directory, MCSE NT/2000/2003/2008, networking, infrastructure, Exchange 2000/20003
Bill Griswold’s Experience
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Senior Active Directory Architecture Engineer
M3 Technology Group (www.m3tg.com)
(Information Technology and Services industry)
2006 — 2008 (2 years)
- Provided Tier 3 support for Tier 1 & Tier 2 engineers for Active Directory and Exchange issues.
- Served as an escalation point for complex network and Active Directory issues.
- Identified 'choke points' in our processes and provided palatable relief.
-- Served as Technical Account Manager for large customers with complex environments
- Provided remote infrastructure management using a variety of protocols & tools including RDP, Citrix, WDS, SMS 2003, DameWare, MOM 2005, SCOM 2007, modifying rules, groups, & defining exceptions on MOM & SCOM. -
Directory Services (Active Directory) Support Engineer, Enterprise Platforms Support
Microsoft Corporation
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
January 2006 — May 2006 (5 months)
Provided phone support for Windows NT/2000/2003/2003R2 Distributed Systems issues, including:
- Active Directory & FRS replication troubleshooting & optimization
- Group Policy implementation & troubleshooting
- Terminal Server Licensing
- Kerberos troubleshooting
- Network packet-level analysis & troubleshooting
- Policy & Profiles
- Security, Authentication, Access Control, Certificates/PKI -
Network Engineer
Blueline Computer, LLC.
(Information Technology and Services industry)
May 2005 — December 2005 (8 months)
Provided design, implementation, troubleshooting, and support for the following services to small and medium clients:
- Email, messaging, and collaboration
- high-speed Internet access w/firewall protection
- remote access
- application, database, web, FTP, and FAX servers
- WAN integration
- interoperability with Novell and/or Apple -
Directory Services (Active Directory) Support Engineer, Enterprise Platforms Support
Microsoft Corporation
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
May 2004 — May 2005 (1 year 1 month)
Provided phone support for Windows 2000 and Windows 2003 Distributed Systems issues, including
- Active Directory & FRS replication troubleshooting & optimization
- Group Policy implementation & troubleshooting
- Terminal Server Licensing
- Kerberos troubleshooting
- Network packet-level analysis & troubleshooting
- Policy & Profiles
- Security, Authentication, Access Control, Certificates/PKI -
PC Support Coordinator
JAARS, Inc.
(Information Technology and Services industry)
October 1998 — January 2005 (6 years 4 months)
- Directed Macintosh support activities for our branches in 53 countries
- Provided support and troubleshooting in an IBM/Mac environment (MS Office, cc:Mail)
- Worked on several major documentation assignments as a technical writer
- Headed up two small software development projects that involved user testing and UI design
- Worked with hypertext and markup languages
- Provided advanced classroom training for DOS, Macintosh, and Windows users
- Setup and managed an AppleTalk LAN that coexisted with a NetWare 3.12 LAN -
IT Director
The Inspiration Networks
(Privately Held; 201-500 employees; Broadcast Media industry)
July 2000 — April 2004 (3 years 10 months)
- Directed company- wide migration from NT/NetWare/GroupWise to Windows 2000/Exchange 2000
- Designed Active Directory and Group Policy implementation.
- Was responsible for Meridian Option 11C phone equipment serving 200 users
- Managed IT staff, reported directly to President
- Engineered phone bank & Internet connectivity for live, interactive TV broadcasts & webcasts
- Managed complex telecomm vendor relationships
- Network Design/Project Management - Conceived, designed, and managed the reworking of a four-building Ethernet network, including rewiring, burying fiber, replacing hubs with switches, and setting up microwave dishes in between buildings.
- Revamped the TCP/IP addressing scheme & established redundant DHCP, DNS, & WINS servers.
- Designed desktop support strategy for Win9x, Win2K, WinXP, & Macintosh desktops -
Systems Engineer
Data Access, Inc.
(Information Technology and Services industry)
April 1999 — July 2000 (1 year 4 months)
- Lead Engineer
- Provided system and network engineering, design, troubleshooting, & support for small and medium businesses
- Cisco router configuration & troubleshooting
- Light firewall/security design using IOS access lists -
Systems Engineer
ENTEX Information Services
(Information Technology and Services industry)
June 1999 — July 2000 (1 year 2 months)
- LAN Admin for very small NT 4.0 & NetWare 4.1 LAN
- Setup, created, and managed Internet & intranet web sites & - Exchange servers (light exposure to Cisco & 3Com routers)
- Managed client side of a cc:Mail to Exchange (Outlook) migration for 60 people
- Served as technical lead on a migration to Windows 95
- Set up NT 4.0 Domains w/ replication, performed remote administration of BDCs
- TCP/IP troubleshooting, set up DHCP, WINS, & DNS servers
- Setup IIS for FTP & HTTP sites. Registered three domain names with InterNIC
- Light working knowledge of UNIX
- 3270 connectivity
- Served as primary author of several business proposals -
Customer Support Engineer, Corporate Network Support
Microsoft Coporation
(Information Technology and Services industry)
April 1999 — May 1999 (2 months)
- Received TCP/IP and Windows NT 3.51 support training
- Provided corporate network technical support for Microsoft Windows NT Server 3.51
- Provided technical support for other engineers -
Technician
Griswold Communications
(Information Technology and Services industry)
June 1987 — September 1989 (2 years 4 months)
- Provided training and custom setup of Microsoft Word and various database applications
- Made initial assessment and provided purchasing advice for office automation
- Performed hardware troubleshooting and repairs -
Technical Services Department Manager
Micro Business Systems
(Information Technology and Services industry)
May 1983 — June 1987 (4 years 2 months)
- Repaired IBM compatibles and peripherals as well as Macintosh computers
- Provided help desk support for DOS and DOS applications
- Provided complete departmental administration (personnel, inventory, contracts, repairs)
- Supervised several technicians
- Installed 3COM, Apple, Corvus, and IBM LANs; managed our in-house AppleTalk LAN
