
Member Support Center Training Coordinator at Bally Total Fitness
Orange County, California Area

Member Support Center Training Coordinator at Bally Total Fitness
Orange County, California Area
My background encompasses over ten years of hands-on experience in the Training and Development field. I have excellent facilitation and communication skills. My expertise in the Adult Learning Theory, developing employees of all levels with at least a 95% class average, creating effective training material, and conducting Needs Assessments are particularly relevant to my success as a Training Coordinator.
Motivating Others, Organizational Development, Sales, Telemarketing, Collections, Public Relations, Human Services, Customer Service, and Human Resources.
(Public Company; Retail industry)
June 2009 — Present (7 months)
(Public Company; BFT; Health, Wellness and Fitness industry)
May 2009 — Present (8 months)
Train new and current Member Support Center employees monthly. Utilize effective training skills to train classes of up to 27 participants. Responsible for creating, maintaining, and creatively applying effective web and class material. Provide training on new procedures and system usage to all levels of management. Conduct management meetings and Needs Assessments to improve training effectiveness and Member Support Center productivity. Perform human resources and managerial duties for new hire trainees such as recruiting, new hire orientation, new hire paperwork, terminations, suspensions, and write-ups.
(Health, Wellness and Fitness industry)
October 2008 — Present (1 year 3 months)
(Public Company; BFT; Health, Wellness and Fitness industry)
April 2000 — May 2009 (9 years 2 months)
Train new and current Financial Services employees monthly. Utilize effective training skills to train classes of up to 27 participants. Responsible for creating, maintaining, and creatively applying effective class material. Provide training on new procedures and system usage to all levels of management. Conduct management meetings and Needs Assessments to improve training effectiveness and call center productivity. Perform managerial duties for new hire trainees such as new hire orientation, new hire paperwork, terminations, suspensions, and write-ups.
(Public Company; 10,001 or more employees; BFT; Health, Wellness and Fitness industry)
April 1999 — April 2000 (1 year 1 month)
Evaluated resumes, applications, and phone calls from all applicants. Conducted phone and face-to-face interviews for all entry-level positions in the regional office of Bally Total Fitness. Assisted the Interview Coordinator whenever necessary.
(Public Company; 10,001 or more employees; Consumer Services industry)
October 1997 — April 1999 (1 year 7 months)
Customer Service and Collections in a call center environment.
(Non-Profit; 51-200 employees; Individual & Family Services industry)
October 1996 — October 1997 (1 year 1 month)
Job duties included – training, assisting and evaluating mentally disabled adults at their place of employment so that they could meet or exceed their job expectations.
Bachelor of Science , Organizational Development , 2008 — 2011 (expected)
Training & Development, Motivating Others, Customer Service, Employee and Public Relations, Skating, Singing, and Human Services.
TEAM
ASTD
Toastmasters
ASTD New Members Co-Manager 2007
Outstanding Performer of the Year, 2007
Collector of the Year, 1998
Employee of the Year, 1996
Top Sales Person, 1994