Independent Design Professional
Topeka, Kansas Area
- Current
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- Owner / Web Designer at M7 Design (Self-employed)
- Past
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- Customer Service Representative at Cellular One / Alltel
- Administrative Assistant at Westaff Personell Services
- Customer Service Specialist at US West / Qwest
- Education
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- University of Utah
- Kansas State University
- Recommended
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1 person has recommended Monique - Connections
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6
connections
- Industry
- Information Services
- Websites
Monique Sevenans’s Summary
• Experienced freelance website designer – 5 years
• Proficient at addressing, discussing and resolving a wide variety of billing inquiries.
• Recipient of multiple customer service excellence awards.
• Skilled at multitasking between several different computer data bases for billing research, order writing, trouble shooting and procurement.
• Demonstrated experience with thorough account research in order to resolve billing issues.
• Extremely skilled at detailed creative problem solving.
• Very proficient at personal planning and organizing.
• Strong listening, interviewing, visual, written and verbal communication skills.
• Experience of working in team situations as well as interpersonally.
• Ability to show initiative and logically analyze problems.
• Directed and assisted the work of others as mentor/assistant manager
• Ability to handle customer escalations, conflict resolution and negotiation.
• Contributing member of team to address of call center service impacting issues.
• Proficient at filing, reception, preparing and mail delivery, organization, copying, answering phones, and other miscellaneous office tasks.
• Taught an introductory course in ceramics covering ceramic techniques as well as demonstrations, assignments, and tests were presented to non-major students
• Served as chairman and president of two different university potter’s organizations and delegated responsibilities to organize visiting artist presentations, holiday sales and group exhibitions.
Monique Sevenans’s Experience
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Owner / Web Designer
M7 Design (Self-employed)
(Self-Employed; Myself Only; Design industry)
June 2003 — Present (5 years 2 months)
I work as a free lance artist/designer by creating and maintaining a wide variety websites. I utilize Homestead’s site building program and web hosting service.
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Customer Service Representative
Cellular One / Alltel
(Public Company; 10,001 or more employees; Telecommunications industry)
June 2004 — May 2007 (3 years)
I was a primary point of contact in an inbound call center who addressed a wide variety of consumer issues including: billing, research, procurement, payment arrangements, sales, order writing and technical troubleshooting.
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Administrative Assistant
Westaff Personell Services
(Government Agency; 11-50 employees; Consumer Services industry)
December 2001 — April 2002 (5 months)
Reception, filing, preparing mass mailings, internal mail delivery, various organization projects, copying, faxing, answering phones, letter writing, proofing and editing. My assignments were with the Montana Board of Investments, the Department of Environmental Quality and Lewis and Clark Medical Center
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Customer Service Specialist
US West / Qwest
(Public Company; 10,001 or more employees; Telecommunications industry)
November 1998 — April 2001 (2 years 6 months)
I was a primary point of contact in an inbound call center who addressed a wide variety of consumer issues including: billing, research, procurement, payment arrangements, sales, order writing and technical troubleshooting. I also served as a mentor/assistant manager with a small group of co employees to assist representatives with customer escalations, in depth account research and service impacting issues.
Monique Sevenans’s Education
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University of Utah
MFA, Ceramics, 1995 — 1998
- Activities and Societies:
- While attending the University of Utah I was employed as an Adjunct Instructor. I conducted an introductory course in ceramics where I created a comprehensive workbook/syllabus to cover all the assignments as well as the presentation of several ceramic technique demonstrations.
Also during my graduate studies I was elected chairman of the University of Utah Potter's Association for 1 year. In this position I helped organize and delegate visiting artist, holiday sales and group exhibitions.
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Kansas State University
BFA, Ceramics & Painting, 1988 — 1995
- Activities and Societies:
- I served as president of the Kansas State University Potter's Association for 1 year. In this position I helped organize and delegate visiting artist, holiday sales and group exhibitions.
