LinkedInJames Pikover

James Pikover

Product Manager at MobileCause

Location
Greater Los Angeles Area
Industry
Writing and Editing
Current
  1. MobileCause,
  2. Freelance
Previous
  1. Calaborate, Inc. (FKA Atlas),
  2. The Bohle Company,
  3. Strategy Informer
Education
  1. California State University-Northridge
Recommendations6 people have recommended James
500+connections

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500+connections
MobileCause

MobileCause

Product Manager

– Present

View full profile

Background

Summary

Product Manager and Product Designer. Veteran digital journalist. I'm an editor; I make products and services better through smart user experience and cutting. Lots of cutting.

Experience

Product Manager

MobileCause
– Present (6 months)Calabasas, CA

Freelance technology journalist

Freelance
– Present (8 years 4 months)greater los angeles area

Product Manager

Calaborate, Inc. (FKA Atlas)
(1 year 3 months)santa monica

As Product Manager, my role at Calaborate was to ensure all employees had the tools and capability to do their jobs as best as possible. This included all of the following:

• Product Management: Successfully launched two mobile apps: "Atlas: Scheduling Reinvented for Mobile" (plus corresponding web app), and "Klutch". Managed two products simultaneously and a team of eight.
• Executive Management: Built and maintained Jira and Asana projects for development and non-engineering tickets, respectively, with over 1,000 completed tasks per project.
• Quality Control: Successfully launched over a dozen releases of both products publicly, and hundreds of releases during the Klutch beta. Conducted all quality assurance for iPhone, Android, and web. Trained the team on QA best practices and scripted all company documentation.
• Customer Support: Responded to hundreds of user inquiries via email, Uservoice, and social media with a 100% 24-hour response rate. Trained employees on technical and customer support protocols.
• Marketing: Successfully oversaw press relations to publication in The New York Times, The Washington Post, TechCrunch, VentureBeat, etc.
• Social Media Management: Created and maintained social media accounts for both products for Facebook, Twitter, LinkedIn, Google+, and YouTube. Built channels out to thousands of followers.
• Scrum Master: Lead daily scrum meetings, kept team focused on specific achievable short- and long-term goals, and organized workflow based on company's needs and best practices.

Intern

The Bohle Company
(4 months)Santa Monica, CA

Marketing Consultant

Strategy Informer
(6 months)

Managed and sold advertising campaigns for an international audience

Technical Support Consultant

5Square Systems
(2 years)Agoura Hills, CA

Provided customer support for car dealerships using our proprietary retail software. Handled phone and email queries, supported the QA team, wrote daily analytics reports, and provided administrative support when needed. I also trained all new technical support employees during my tenure.

Skills

  • Video Games
  • Editing
  • Mobile Technology
  • Reviews
  • Gaming
  • Writing
  • Computer Hardware
  • Blogging
  • Editorial
  • Tablets
  • PS3
  • PC Games
  • Storytelling
  • Public Relations
  • Community Management
  • Interactive...
  • Critique
  • Smartphones
  • Media Events
  • Wii
  • Sound
  • Start-ups
  • Content Strategy
  • Creative Direction
  • Game
  • MMORPG
  • Product Management
  • Audio
  • peripherals
  • pc gaming
  • Product Design
  • Technical Support
  • iOS
  • Android
  • Analytics
  • See 20+  See less

Education

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