Will Husa

Current

Technical Writer at Omni One

Past

Technical Writer at Easy Pay Solutions
Technical Writer at Society for Technical Communication
Technical Writer at Sogeti USA

Technical Writer at Parus Interactive
Technical Writer at Intersoft Corporation/Market Force Systems
Documentation Writer at True Value Company
Documentation Writer at TruServ Corporation
Policy Writer at RCB Worldwide

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5 more...

Education

Columbia College Chicago
College of DuPage

Recommended

4 people have recommended Will

Connections

92 connections

Industry

Information Technology and Services

Websites

My Website

Will Husa’s Summary

My benefit to a client is that I take technical source material and translate it into a form that can be easier to understand. As a result, my documentation helps to reduce calls to the Help Desk.

Will Husa’s Specialties:

ROBOHELP
ACROBAT PDF
DREAMWEAVER
HTML
SHAREPOINT
PAINT SHOP PRO (Photoshop type program)
HYPERSNAP
SNAG IT
LOTUS NOTES
MICROSOFT PUBLISHER
VISIO
EXCEL
FRONTPAGE
POWERPOINT
MICROSOFT PROJECT
MICROSOFT WORD
MACROMEDIA FLASH
FRAMEMAKER
INFORMATION MAPPING

Will Husa’s Experience

Technical Writer

Omni One

(Public Company; JOB; Staffing and Recruiting industry)

May 2009 — Present (7 months)

Technical writer for the Logistics Billing System project at NAL Worldwide.
> Creating user manuals based solely upon interviews with subject matter experts.
>Environment: UNIX Natural, SharePoint, Office, Snag IT
Technical Writer

Easy Pay Solutions

(Banking industry)

January 2007 — May 2009 (2 years 5 months)

Technical Writer for the Easy Pay .Net project
> Designed a new, procedure based, easy-to-follow user manual for recurring credit card transactions.
> Project success resulted in the development of a Help system to replace the user manual.
> Performed quality assurance testing during development of the Easy Pay 4.0 software.
Environment: Credit Card, Finance, MS Word, RoboHelp, Quality Assurance, .Net, Acrobat PDF
Technical Writer

Society for Technical Communication

(Non-Profit; 10,001 or more employees; Non-Profit Organization Management industry)

1995 — 2009 (14 years )
Technical Writer

Sogeti USA

(Public Company; 1001-5000 employees; CAP.PA; Information Technology and Services industry)

June 2008 — November 2008 (6 months)

Technical Writer for the Arthur J. Gallagher BSD DMS project
> Designed a new, procedure based, easy-to-follow online help system for the Brokerage Services Division.
> Project success resulted in the designing of e-Learning and training presentations.
Environment: Insurance industry, SharePoint, RoboHelp, MS Word, HTML, PowerPoint, Acrobat PDF.
Technical Writer

Parus Interactive

(Telecommunications industry)

March 2007 — April 2008 (1 year 2 months)

Technical Writer for the ParusOne project
> Revitalized a Web-based, online help system for the CommuniKate 2.0 Unified Communications service by converting the existing help system to a user-friendly format. Step-by-step procedures were also added.
> Applied conditional text to the online help system so that CommuniKate 2.0 and ParusOne could share content.
> Project success resulted in the development of user manuals for company partners.
Environment: Telecommunications, RoboHelp, RoboEngine, WebHelp, MS Word, HTML, Acrobat PDF
Technical Writer

Intersoft Corporation/Market Force Systems

(Computer Software industry)

September 2004 — April 2008 (3 years 8 months)

Technical Writer for Federal Mogul projects
> Recruited to modernize the under-used Customer Inventory Management program by writing an easy-to-follow user manual.
> Project success resulted in the writing of a new Account Book user manual.
Environment: Supply Chain, proprietary software, RoboHelp, Adobe Acrobat, MS WORD, VPN
Documentation Writer

True Value Company

(Privately Held; 501-1000 employees; Logistics and Supply Chain industry)

January 2003 — November 2006 (3 years 11 months)

Documentation Writer for the Retail Systems Training & Education Department
> Recruited to design a user-friendly Online Help system for the TruStart2 computerized order system.
> Revitalized an out of date training workshop manual for the UNITY Point Of Sale computer system.
> Wrote a new, easy-to-follow user manual for the Telxon Web Connect project.
Environment: UNIX, RoboHelp, PDF, Dreamweaver, HTML, MS WORD, MS Publisher, MS Visio, POS, VPN
Documentation Writer

TruServ Corporation

(Privately Held; 501-1000 employees; Logistics and Supply Chain industry)

July 1997 — May 2001 (3 years 11 months)

Senior Documentation Writer for the Retail Systems Training & Education Department
> Recruited to modernize seldom used training manuals by converting them to an easy to understand format.
> Provided level 2 help desk support for PC based Point of Sale computer systems.
Environment: UNIX, RoboHelp, Adobe Acrobat, Dreamweaver, HTML, MS WORD, MS Visio, ESRI, POS
Policy Writer

RCB Worldwide

(Privately Held; 11-50 employees; Oil & Energy industry)

February 1996 — December 1996 (11 months)

Policy Writer for a Human Resources project
> Recruited to reduce a 50% employee turnover problem, which was accomplished by designing, writing, and publishing a new HR policy.
Environment: MS Word