
Educator
Oklahoma City, Oklahoma Area

Educator
Oklahoma City, Oklahoma Area
Results oriented leadership professional with 25 years progressive management experience. Outstanding performance reviews, leadership surveys, corporate honors, and humanitarian recognition. Diverse, flexible and energetic!
.
• Solid People Skills/Team Building
• Training Facilitator
• Quantitative Management Skills/Facilitation
• Strategic Planning
• Employee Selection and Development
• Word, Excel, PowerPoint, Web Expertise
• Budget Analysis/Management
• Creative Management Solutions
• Customer Service Improvement Expertise
• Platform Skills
(Real Estate industry)
August 1986 — October 2006 (20 years 3 months)
Real Estate Sales
2004 - Licensed Realtor with 1st United Oklahoma, Realtors© – residential market analysis, commercial and home sales, new construction, rental management. Targeted rural development and local community enhancement.
(Public Company; 501-1000 employees; Investment Banking industry)
April 2003 — January 2004 (10 months)
Project Assignment to develop on-site processes of new hire, skills development and leadership training. Responsible for creating and implementing programs to provide quality service in flexible customer assistance/collections environment. Certified Instructor. Supervise FDCPA and regulatory compliance testing.
Facilitator - “Achieve Global” Deliver and Develop Certification
(Public Company; 10,001 or more employees; FDX; Package/Freight Delivery industry)
October 1984 — March 2001 (16 years 6 months)
CLU, BMG, IXD, SLR, SLC, OKC, TIK, SAT
Sr. Manager - planning, organization & control of centralized dispatch for District of South Texas. Target setting, analysis & continuous improvement monitoring of all service levels & on road compliance for District.
Completed special assignments for Director and VP of Region. Responsibilities included investigation, audits, escalations, creative/collaborative problem solving, and multi-directional feedback.
Directed development of Peer Coaching team for Alamo District utilizing front line employees to enhance new hire training. Benchmark program received corporate recognition and has been replicated in all domestic ground operations.
Panelist for Leadership Evaluation and Proficiency (LEAP)
Specialized in development, selection criteria and interviewing FedEx management candidates
Conducted all Safety investigations and hearings
Reviewed & responded to escalated Customer Service issues
Managed GFT Process for District
Avid reader, eclectic crafter, and volunteer children's advocate