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Shawn
What is your tech services innovation "Bright Spot" story? (Share yours for a chance to win a free conference pass)
Pushing the envelope in your services business is no longer a “nice to do” activity. In today’s hyper-competitive market where service-driven revenue and margins are at a premium, innovation has become a new requirement and benchmark of progressive services leadership.
Share your services innovation story and earn the chance to win a free TSW Best Practices conference pass. Here are some examples:
What is your company doing to transform its services business? Have you developed a new service offering that drives product adoption? How are you evolving your business for the new world of cloud computing? How are you embracing the concepts introduced in our new book, "Consumption Economics"?
Share your tech services innovation “Bright Spot” story with the TSW community. You can do so by posting a reply to this thread below!
Not only will you benefit by engaging with the community, you may even win a TSW Best Practices conference pass that we’re awarding for the winning submission as judged by an internal review team at TSIA. The winner will be announced in the March issue of TSW ConferenceNews.
If you have any questions, please contact TSIA’s VP of Conferences, Trisha Bright, at +1-650-283-3842 or trisha.bright@tsia.com
Thanks for participating, and good luck!
Kevin B., Rachel M. like this
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5 comments
Scott
Scott S. • We are rolling out a 120 day "Elevate" program designed to nurture new customers through those all important early days of launching a new tool. This makes great sense for a company like ours where our earnings are derived from a transaction fee. Similar to nurturing prospects, ala Direct Focus, we will be communicating via email, calls and consulting check-ins to ensure they are taking advantage of all we offer.
Shawn
Shawn S. • Hi Scott,
Thanks for your comment. I'm curious, what department is responsible for the new program? Is it co-managed, or primarily a professional services offer? Also, I'm curious if this is an inclusive "value-added" service, or a premier level of service that customers pay for.
Thanks again!
Scott
Scott S. • This is a cross functional effort involving pro services, marketing, training and support and is included with the initial price of admission. We're basically pulling together and organizing some activities that we've been doing anyway so the cost will be minimal. We've always had to walk a fine line between overwhelming customers with information and encouraging them to learn as they go. This process of meeting them where they are will hopefully provide the right level of insight at the right time for each customer. The main drawback could be too much contact but spreading the out-reach events over a long period of time will hopefully diminish this concern. They will then graduate into another program design to maintain their new levels of success. Thanks for the question!
Scott
Scott S. • Kevin - we don't do much with accounting at this point. Our customers utilize our Edge/Pro and Stone Edge Order Manager tools for inventory pricing and order fulfillment across multiple markets and web stores. We simply want to ensure they have the knowledge when and where they need it most, and specifically during the early days as a partner.
Shawn
Shawn S. • C'mon folks! I don't believe there aren't any other services innovation stories out there. We're talking a free pass to TSW for the winner! Don't be shy... we want to hear your "Bright Spot" stories in tech services!