What are your Top Interview Questions for Call Center Agents?
Top Performing Contact Centers have clear – consistent - objective criteria for accepting or rejecting job applicants. Most interview mistakes are the result of supervisors/managers who wrongly trust their “gut instinct”.
The structured behavioral interview is the single most effective approach to interviewing applicants for Call Center jobs.
Behavioral interviews are based on the principle that a job candidate’s recent past behavior is the best indicator of how they will perform in the future.
Behavioral interview questions allow you to get a more accurate behavior based representation of the applicant’s past performance - to see if the candidate has the required competencies for the job.
Here are some common behavioral interview questions used by Contact Centers:
Read the full Discussion at the “Best Practices in Call Center Hiring” group on LinkedIn http://lnkd.in/k9xPw6