The way you explain who you are and what you do can open the door for you and your company to increase service revenue.

June 5, 2011 If you are in the enterprise software business you know all about the maintenance contract for services and just how profitable it is to your company. In fact, profit margins from maintenance typically range from...

As those with significant others can attest, and those in the customer service business know, relationships are never mastered – they’re constantly changing, growing and evolving over time. This week, we are thrilled to...

I'm attending: Technology Services World 2012 Best Practices. If you're interested, click the link above and check it out.

Ah nostalgia.  If you grew up in the late 70’s and the 80’s, you probably remember Miss Molly and the show that was Romper Room.  At the end of every episode, you waited with baited breath as Miss Molly would grab the magic...

Everyone knows that a little confrontation from time to time is constructive, right? And the classic business literature confirms it. Patrick Lencioni's Five Dysfunctions of a Team, for example, discusses at length how to...

Here's the latest 10 case studies on innovative social media practices, including video presentations, articles and blog posts from across the industry.

The most successful social media programs utilize metrics that are unique to their business. They often weave together common metrics to tell a larger story of ROI.