If you are interested in outsourcing and learning more about what the Philippines has to offer, you will not want to miss this fantastic opportunity to explore in detail the Philippine BPO industry. Meet the main players,...

The IT Decisions LinkedIn group recently asked readers a question related to the use of English in the IT industry in Brazil: How important are English skills to IT professionals in Brazil? We checked the group today to see the results and they are quite conclusive. 76 per cent of respondents said that a knowledge of English is [...]

By Mark Atterby - Senior Staff Writer In the last few years smartphone applications have emerged as another channel for organisations to interact with their customers. Smartphones and Tablets have evolved into a major computing...

By Martin Conboy, President – Australian BPO Association (ABPOA) Well, it’s that time of the year again to look back and take stock of 2011 and try and work out what it all means for 2012. What a tumultuous and historic year it...

Xavier Rambaud is the chief information officer (CIO) of specialty chemicals firm Rhodia. The French company, which has been recently acquired by Belgium-based firm Solvay for $6.6bn, has an IT captive center in Brazil since 2005. Rambaud talked exclusively to IT Decisions at the company’s offices in São Paulo about the significance of the Brazil [...]

TechMarketView is one of the best-known IT analyst firms in the UK - with a heritage that connects them to many of the other leading analyst firms. IT Decisions recently enjoyed a dinner in São Paulo with their co-founder and managing partner, Anthony Miller, and called him on his return to the UK for some [...]

With so much consumer traffic now moving away from front office call centers, be they outsourced or captive, to the internet or web-based communication systems, the danger of malware is a growing and significant risk to...

David Kinnear is the New York-based co-founder of international outsourcing community GSSOCX. Earlier today he interviewed Mark Hillary, CEO of IT Decisions, and focused on the nearshore outsourcing advantages for Brazil. David Kinnear: Brazil gets a lot of very positive press on its growing outsourcing business platforms. It is not known for being as competitive when [...]

The Sauce, the leading BPO online magazine in the Asia Pacific, together with our sponsors IBM & Fuji Xerox are conducting a ground-breaking piece of benchmarking research, with a view to making sense of the way forward. We...

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China’s Service Outsourcing “Twelfth-five Year Plan”: Speed up the transformation of economic development; expanding domestic market; promote services to international standard. Service outsourcing industry is important...