Live Chat Service Experts (Live Chat Practices, Live Chat Software, Network)

Live Chat Service Experts (Live Chat Practices, Live Chat Software, Network)

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Tanisha

Some of the mistakes chat operators make are unpolite, not noticing tones used in your voice, not listening to the customer, and impatience

Customer Service Representative at Alpine Access

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  • January 10, 2012
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  • Dana S.

    Dana

    Dana S.

    Writer/Blogger

    Another mistake is also the overuse of words, such as "Great" or "Excellent", or using them at the wrong time, given the overall tone of the chat. So is getting too conversational during the chat. You want to chat like you are talking with a person, but not as if you are talking with your best friend. Be professional.

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