Service Design Network

Service Design Network

About the Service Design Network Group

Mission and objectives

The Service Design Network is an international network of organizations & businesses working in and developing the Service Design domain. Our... more »
Mission and objectives

The Service Design Network is an international network of organizations & businesses working in and developing the Service Design domain. Our purpose is to develop and strengthen the knowledge and expertise in the science and practice of innovation and improvement of services.

Building a Service Design culture requires cooperation among disciplines, draws upon theories and practices to define a unique body of knowledge capable of addressing all the hard to soft aspects of the service. The SDN aims to develop and establish the Service Design discipline and professional identity.

The SDN objectives are to:
• Offer Service Design as a tool to answer contemporary social, economic and environmental challenges
• Create demand for Service Design excellence in service organizations, customers and educators
• Identify research needs and key issues for the development of Service Design projects, programs and research nationally and internationally
• Develop and share Service Design knowledge & practice
• Consolidate a common Service Design culture and language
• Establish and maintain a network of researchers and practitioners in the field of Service
Design
• Integrate Service Design within design, technology & business education
• Promote good examples and best practices of applied Service Design « less

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Veronica B.

Veronica

My MA thesis: Service Design in the Age of Collaboration Download pdf at: http://bit.ly/L2NfuL

Abstract:

Not so long ago, cell phones were only used just to make phone calls. Today hundreds of thousands of applications and ...

bit.ly bit.ly

posted 1 day ago

Saleh B. 21 hours ago • Edit • Thanks Veronica, it was superb! I liked both the content and the presentation of it in writing and visualizing every step in the thesis, I have ... »
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Saleh B.
Robin B.

Robin

Representing Multiple Personas in One Customer Journey Map?

I could use some input regarding representing multiple personas in one customer journey map. I'm running a journey mapping workshop for ...

posted 3 days ago

Saleh B. 21 hours ago • Edit • I have not had any experience in doing this but I think it would be a great experience to do so, I think representing each persona with a color ... »
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Saleh B.
Yosef S.

Yosef

Something we dont talk about very often: Service design for prisons

An interesting context for service design, and one that desperately needs a massive overhaul here in the US.

Also, Is the goal of a ...

Off Norway, murderers and rapists sunbathe and tend cows. Norwegians stand up for this brand of justice, even as the trial of an admitted mass killer is under way.

posted 5 days ago

Francis N. 1 day ago • Edit • I think that any attempt to apply Service Design thinking to prisons would largely be hostage to social attitudes and public policies. If the ... »
See all 6 comments »
Martta O. Francis N.
Sebastián S.

Sebastián

Para mantenerse actualizado en temas de diseño de servicios

Journal semanal de noticias

Edited by Sebastian San Juan

posted 3 days ago

Isabel I. 2 days ago • Edit • Isabel likes this. »
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Päivi J. T.

Päivi J.

National Chapter on its way - looking forward to have and host the national chapter in Finland...Show your support and LIKE the idea of...

posted 10 days ago

Anusha I. 3 days ago • Edit • Anusha likes this. »
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Yong Se K.

Yong Se

The very first Korean National Conference on Service Design:July 19th at COEX, Seoul, Korea. Business, Research and International Tracks....

CALL FOR PARTICIPATION EXTENDED! korea-service-design-network.org

Korea Service Design Network is an international network of organisations & businesses working in and developing the Service Design...

posted 5 days ago

Henry Hyunrok S. 5 days ago • Edit • Henry Hyunrok likes this. »
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Birgit M.

Birgit

Save the date! 29th&30th October annual SDN conference will take place in Paris co-organized with @sdnfrance More details next week!

posted 8 days ago

Yulia K. 7 days ago • Edit • Yulia likes this. »
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Mahmoud A.

Mahmoud

Do We need a Repository on SD Cases?

SD cases are needed for various purposes including education, research, or even presenting and proving the value that could be derived ...

posted 3 months ago

Päivi J. T. 10 days ago • Edit • Good point - Yes, however, I think we will have collections of those - not just one common repository. ... »
See all 3 comments »
Mahmoud A. Päivi J. T.
Mark S.

Mark

Customer Journey Map - The Peer-to-Peer Carsharing User Experience

I've recently completed this visual as part of my Master's thesis on p2p carsharing. I'd very much appreciate comments and feedback on ...

posted 1 month ago

Mark S. 17 days ago • Edit • Thanks for the offer Ben! Really appreciate the offer, but it looks like we won't have time - we're in the home stretch and our thesis due next ... »
See all 8 comments »
Mark S. Ben R. Mark S.
Peter F.

Peter

The Cloud

We just create a cloud solution for a client... Sun with Smartphone, Tablet and PC/Laptop

As my clients ponder the advantages of moving to a Cloud solution for data storage, file sharing, and Software-as-a-Sservice (SaaS), the costs and benefits should be assessed. An upside is low cost of infrastructure with...

posted 22 days ago

Perry N. 17 days ago • Edit • Yes, it will, but only after you understand that it increases your adaptive capacity. In our ever faster changing world, you need to be able to ... »
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Perry N.
Richard A.

Richard

Service design course "reading" recommendations sought

I'm in the early stages of designing an introductory, full-semester service design course and would value your recommendations for ...

posted 1 month ago

Ingrid W. 18 days ago • Edit • Ingrid likes this. »
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Bryann A.
Brian R.

Brian

All businesses, no matter what they make or sell, should recognize the power and financial value of good design. Obviously, there are many different types of design: graphic, brand, packaging, product, process, interior, interaction/user experience, Web and service design, to name but a few. In this post, I am referring to design [...]

posted 25 days ago

Horia S. 22 days ago • Edit • Horia likes this. »
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Salomé S.

Salomé

SDN National Conference | Germany 2012 there is still time to submit contributions! http://service-design-network.org/sdnc/germany12/

Call for Papers service-design-network.org

Wir freuen uns Ihnen das Thema für die Deutsche Service Design Network Conference 2012 präsentieren zu können: WERT(E) SCHAFFEN: Verhalten, Unternehmen und Gesellschaft durch Service Design transformieren Wir laden Sie ein...

posted 22 days ago

Thomas S. 22 days ago • Edit • Thomas likes this. »
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Peter F.

Peter

The advantages of the Cloud

posted 25 days ago

Jeff S. 25 days ago • Edit • Cloud turns fixed costs into variable costs spread across users. If your usage of a given resource is light or spiky, you may save money. If ... »
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Jeff S.
Joe D.

Joe

I would enjoy some feedback on this presentation. Any thoughts?

The slide show below demonstrates the new world and how the view from ...

The End of Best in Market slideshare.net

The slide show below demonstrates the new world and how the view from the SD-Logic (The Service-Dominant Logic of Marketing by Stephen Vargo and Robert Lusch) perspective may very well be the user centric approach required. The truth is that SD-Logic thinking has struggled moving out of academia. However, it reviving itself thanks to the thinking of many in the Service Design arena. I go one step

posted 28 days ago

Paulo P. 25 days ago • Edit • Paulo likes this. »
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Gavriel S.

Gavriel

Service Design Marketing

Any recommended resources (authors, sites, groups, etc)?

posted 1 month ago

Rikke B. 26 days ago • Edit • @Yosef: I agree with you, so no enemy here. ... »
See all 4 comments »
Martta O. Yosef S. Rikke B.

About this Group

  • Created: March 20, 2009
  • Type: Professional Group
  • Members: 3,162
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