Has anyone ever exported the files attached to an article? Is it possible?

Is there a way to export all knowledgebase articles?

My company was just bought and we are going to need to get all of our Sf.com knowledge articles exported in order to import them into ...

Ability to make Validation Status a read-only field?

In the Page Layout for an Article Type, when I look at the fields for that Article Type, Validation Status is not able to be set to ...

DATE CHANGE: Next Knowledge User Group Webinar will be May 22nd at 8am (PST)

Feature request to help with usability > Create Article screen

Under Article Management > Create Article, does Salesforce have plans to move the "Save" and "Save & Close" type buttons to the middle ...

Who attached the KB Article to the Case?

I'd like to be able to see which support rep (who) attached the KB article to the case? I am only seeing the option to see who authored ...

Is it possible to clone an article?

Sometimes it would be great if you could clone an article, instead of copy/paste from an old one, put all pictures in or simply start ...

Has anyone implemented auto-complete for article search?

Salesforce has an auto-complete feature on their support site (https://help.salesforce.com/apex/hthome). Has anyone implemented ...

Can you lock down the Title, URL Name and Summary Fields using some field level security? Also, can you lock down the channel selection...

How do you manage "versions" of an article?

We had a good question that came up. When one goes into an Article and updates the content, how do you save previous versions of the ...

I have a question about the definition of the word “search” as it applies to Salesforce Knowledge Reporting

When I run the default knowledge base management reports, I can select to show all searches for a particular time frame. I’m looking at ...

Has anyone implemented an approval process for Articles? If so how do you retain the approval history if your publish the article and it...

Articles doesn't appear on our site, through public Knowledge Base 2

Hi! I have already installed Public Knowledge Base 2 for Knowledge, but it's doesn't work, we follow every steps and articles doesn't ...

KCS Leadership Workshop coming to Pleasanton, CA, April 17-18

As you know, Salesforce Knowledge was recently KCS Verified v4 and includes many new tools to help make KCS a reality in your ...

Ability to assign an article to the person who closed a case when creating directly from a closed case?

I found this https://sites.secure.force.com/success/search?type=Idea&keywords=Closing%20a%20case%20articleon the customer community. ...

Qlikview will discuss their Knowledge Implementation and Francois will be reviewing the KCS functionality to obtain the KCS v4...

Imagine me ripping my hair out! I have 500 articles that are of one article type and I need to convert them to one of 6 new article...

How can I send a public tweet linked to a knowledgebase article from a case?

Hi,
How can I add the "Send Tweet" button? I need to link knowledgebase articles to responses cases on Salesforce for Twitter like ...