About the Return on Behavior® Group
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Most Popular Discussions
Navid
Scott
What is the most important element of customer engagement?
We all know that the key to long-term success for any business is engaging with your customers in a way that makes them purchase your ...
James
If you have a Customer Experience Management strategy in place, what do you use it for?
What are your goals for having a measurement in place? Ultimately, we know its to increase sales, but what indicators do you have to ...
Bruce
Customer Experience Rankings Of 143 US Companies
Temkin Group just published its 2011 Temkin Experience Ratings which it giving away for FREE. The research uses feedback from 6,000 US ...
The 2011 Temkin Experience Ratings « Customer Experience Matters experiencematters.wordpress.com
James
Is customer experience management the new CRM?
A growing number of CRM vendors are refocusing towards customer experience management. Is it the dawning of a new age for CRM or a ...
Julia
Strativity Group Announcing Expansion in Spain and Germany
Gregorio Busto, Manager at Mercedes-Benz Espana says, "Lior Arussy´s master lines about customer experience show the way to reach the ...
New Jersey ( I-Newswire) May 24, 2012 - Strativity Group, Inc. (www.strativity.com) signed a strategic alliance in Madrid, Spain this February with Buljan&Partners Consulting to bring Strativity’s proven Customer Experience...
Fredrik
Return on Behavior® is now an open group
I am pleased to announce that, as the owner of this group, I have just switched us to an open discussion group. All future discussions ...
Scott
Has social media brought people closer together or taken them farther away from removing the human touch?
A few months back I started a discussion on Your Customers Engaged titled “Has social media brought people closer together or taken them ...
Your Customers Engaged group | LinkedIn linkedin.com
Making contact with customers is one thing; engagement is another. From website interaction, voice notification, email and SMS messaging; ranging from small groups to millions of...
Bruce
Social media is not a big channel for customer feedback
In case you missed it, here's a link to the March edition of The Customer Experience Journal. Here are some tidbits from the newsletter: ...
Customer Experience Journal - How Consumers Give Feedback archive.constantcontact.com
James
POLL: What are your biggest challenges in implementing a Customer Experience Management (CEM) system within an organization?
As we all work within the field of customer experience and listening to the voice of the customer - what have you found to be the ...
Scott
What is an appropriate amount of resources businesses should dedicate to social media channel?
Although social media is providing new and intimate ways to engage customers, there is no magic formula for the amount of resources ...
Jennifer
Can you attend? Cover???
Hello all!
I want to get the word out about this and hopefully get as much attendane and / or coverage - articles, blogging, video, ...
Snapshot Scholar's 2011 Winner's Reception snapshotscholar2011-esli.eventbrite.com
Hot Shot Media Inc. Presents Snapshot Scholar's 2011 Winner's Photography Reception Academy of Art University Photography Gallery 625 Sutter Street, San Francisco, CA 94102 Monday, April 11th, 2011 from 6:00PM - 9:00PM. ...
James
ARTICLE: Global Customer Service Barometer
The recent report published published by American Express® tells us the state of the customer service industry – with some interesting ...
Global Customer Service Barometer returnonbehavior.com
Jennifer
I hope you'll join us for an interesting discussion - and contribute questions!
I am honored to be moderating this panel. I am hoping those of you as excited about this topic as I am will shoot questions for me for ...
SMC Silicon Valley Presents: Journalism and Social... socialjournalism-esli.eventbrite.com
Social media has added an entirely new dimension to the age-old profession of journalism. Our panel of professional journalists will discuss how they and their peers are using social media to uncover stories, leverage their...
Jennifer
Would love to see you at the San Francisco PR Summit Conference!
If you'll be in SF, I'll be speaking on a panel and the line up is stellar including Kara Swisher of AllThingsD and Ben Parr of ...
San Francisco PR Summit Conference sfprsummit-esli.eventbrite.com
Now in it's 2nd year, The PR Summit assembles top media influencer's for one day of intense panel discussions, keynotes, break-out sessions and networking. Join other media professionals, entrepreneurs, marketers, and public ...
James
Great post from Mashable
5 Ways to Turn Social Customers Into Brand Ambassadors using some of the facts from our famous 50 facts blog post!
Smart businesses will leverage their social channels to spread a positive brand reputation. Here are five ways to turn customers into brand ambassadors through customer service.
xdxy
CE Book [ Leveraging Social Media to Improve the Customer Experience ] PDF Version
I would like to recommend a Customer Experience Book [ Leveraging Social Media to Improve the Customer Experience ] which worth to share ...
How Web 2.0 Is Transforming CRM - Leveraging Social Media to Improve... xdxy.tradepub.com
Free White Paper to How Web 2.0 Is Transforming CRM - Leveraging Social Media to Improve the Customer Experience. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for Customer Relationship...
