Benjamin Franklin was a man of action. Over his lifetime, his curiosity and passion fueled a diverse range of interests. He was a writer (often using a pseudonym), publisher, diplomat, inventor and one of the Founding Fathers...

Excellent customer service has kind of become a thing of the past. We consumers have grown accustomed to outsourced customer service...

You're the boss, but you still spend too much time on the day-to-day. Here's how to become the strategic leader your company needs.

Even straightforward decisions can be tough. Weighing the options, examining all the factors, finding the “right” choice can be difficult. Creative decisions can be just as tough if not tougher for the very simple reason that...

In the early days of a startup, it can be tough to find good data to help with decision-making. Put a priority on these three numbers, and you'll be fine.

Recently I created a logo for a web-based business. In the course of our discussions I asked the standard question, “Would you also like me to design letterhead and business cards as well?” “Nah. I don’t think we’ll need it.”...

What are those strange-looking square-coded graphics that you increasingly see in magazines, in newspaper ads, in direct mail, on billboards, and on airport tickets? They are called Quick Response, or QR, codes. They can serve...

Small Business Saturday® is a day to support small business owners, help fuel the economy, and invigorate your community. Watch the video to learn more, then pledge to shop small at your favorite local business on November 26.