July Open Enrollment: Phoenix, Los Angeles, Portland, and Denver The subjects and topic areas include: 1. Lean Principles and Applications 2. The Voice of the Patient (Patient Satisfaction) 3. Six Sigma Tools for Continuous Improvement 4. Healthcare Criteria for Performance Excellence from the Malcolm Baldrige National Quality Awards Program 5. The Balanced Scorecard System of Perform

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Accurate and appropriate definition of KPIs is vital for the effective use of Balanced Scorecards, argues David Parmenter. Here are six ways to adapt and apply the BSC model to the contemporary business environment.

When it comes to on-time performance, baggage handling, and fewer customer complaints and overbooked flights, U.S. airlines are performing at their highest level in at least 22 years, according to a study to be released Monday.

Dennis Sergent and the Sergent Results Group are focused on developing and executing continuous performance improvement, quality systems and operational leadership programs. Dennis is a recognized leader, coach, mentor, change...