Over the years, I have reviewed my fair share of errors & omissions claims. While agents can do many things to enhance the culture and commitment of their office, probably the most important is documentation. This is most likely why virtually every E&O class ever taught has heavily stressed that subject because nothing will determine the direction an E&O claim takes more than documentation.

Read our career advice and information to guide you in your next job search. If it's your first job or a career change, we'll help you in your career planning.

More than half of Americans don't have a home inventory of their possessions, putting them at risk for inadequate home insurance coverage, should severe weather strike.

Insurers are cracking down on motorists who are caught using mobile phones

What can you learn from an Insurance Goddess? Plenty. Ohio independent agent Carrie Reynolds loves her job and clearly has fun with her unique "Goddess" character alter ego. She is one of the new generation of insurance...

As of March 30, all Facebook brand pages will migrate to the timeline format, whether you like it or not. The timeline changes present some interesting opportunities but also challenges to brands with Facebook presences.

Consumers do not want to do all their insurance shopping online, they care about more than just price, and good claims service is something consumers expect, rather than an extra bonus that will help a company’s retention rate,...

"...it appears that the economy has affected the manner in which some agency staff approach discussing coverages with their customers. In some respects, producers and account execs seem to be exhibiting..."..

This is a desperate plea to all insurance agents and agencies engaged in social media- if you post one more item referencing “you’re the best agency in XYZ county” or ”buy your insurance from me”, I’m going to lose my lunch. ...

observations and comments about all things insurance (with some other fun topics thrown in to keep it...