U.S. Rep. Barney Frank (D-Mass.) Thursday introduced another bill that would amend the FDCPA to specifically exempt debt collectors from liability when using approved language in voice mails and phone messages. So far, it appears to be identical to one that was filed in February, HR 4101.

Reading some recent headlines on the debt collection industry would leave some with the impression that the business is booming. But just as with most businesses in the U.S., debt collectors have been hit with declining margins since 2008 and have been forced to make cuts in their workforce.

You'd think that if debt collectors were suing you, they'd want to make a big deal out of it, right? Wrong: Their preferred method of delivery was a plain, first-class letter. Why? Because the mere fact of mailing was considered pro

Most of my clients think of the sales calls, difficulty negotiating contracts, interfaces and most of all fear of change. In fact my research says that most of you only look for new vendors at conferences. One of my clients...

In the current issue of Newsweek, author Gary Rivlin (@grivlin) does a superb job peeling back the curtain and allowing the world to see what really happens behind the scenes in many debt collection operations.

Buried in President Obama's deficit reduction plan unveiled Monday was a rather interesting and unexpected provision that would allow cell phone calls for the purpose of debt collection.

Credit and Collections Vendor...