About the Is Bad Behaviour Killing Big Business? Group
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Most Popular Discussions
Doug
Work more - holiday less.
Some dumbass economist suggests we may have too many bank holidays. Unbelievable! Why do people think that everything has to come down ...
Friday Fury – Lord Voldemort stopdoingdumbthingstocustomers.com
Economists suggest we have too many public holidays and want us to be chained to work more often. Just like Lord Voldemort they want to suck the very life from us. I ain’t buying it!
Doug
Just for a change, here's a short tale proving how easy it can be to connect the employee and customer experience. Hope you like it.
Antidote stopdoingdumbthingstocustomers.com
I’m very grateful to the mystery guest shopper bloggers who recently provided us with Vodamoan and PC Whirled. Tales of bad service abound and it’s worth giving them the light of day. These stories are not uncommon and can...
Doug
The Path
Hello folks. Sorry I've not written to everyone in a while. We have a few new members since the last time I scribbled, hello and welcome ...
Doug
Fancy a Curry
A new blog post and song. I've been trying to get unsubscribed from Currys email for five months. What do you do when a company ignores ...
Fancy a Curry? stopdoingdumbthingstocustomers.com
Sadly I’m not talking chicken jalfrezi. Currys, the pushy high street retailer has finally pushed me too far. Rewind to July 2011 and after seeking advice from my Twitter buddies I went shopping for a netbook. I ended up in the...
Julia
Ah, but I love bad behaviour......because for independent consultants and 'baby' entrepreneurs like me it gives us huge opportunities.
Every time a recruitment agency hacks off a client or a candidate that's another reason why my business venture will make it. And as an ...
Doug
But versus and - expanding possibilities
Picture the scene: You’ve had an idea. It feels good. You take the idea to your boss and he says, ‘This is good, but….’ And proceeds to ...
But… stopdoingdumbthingstocustomers.com
Next time someone comes to you for guidance, try opening the possibilities with an and, instead of closing them down with a...
Doug
That's Crap Engagement - a song about the dumb things folk do at work
Continuing the musical thread - here's another collaboration between Neil Usher and myself. Hope you like it and apologies to Paul ...
Crap Engagement – a song about work stopdoingdumbthingstocustomers.com
A version of the song Crap Engagement. Lyrics by Neil Usher, arranged and performed by Doug Shaw. Original music by Paul...
Chris
Companies to avoid in NC and SC: SolarTek & NC Solar Now
These two companies (SolarTek & NC Solar Now) are the kinds of "business" people that give the industry a bad name. They sold me a ...
Clare
Doug
How Would you Advise an Organisation to Improve Engagement
A series of one sentence suggestions from around the world
A series of one sentence ideas on how to improve engagement from around the world
Ian
When a customer's bad behaviour can be used to advantage
Apologies if you've seen this already but I think this is great. It's also a reminder that businesses sometimes have to contend with bad ...
http://www.youtube.com/watch?v=1L3eeC2lJZs youtube.com
Share your videos with friends, family, and the...
Doug
Fewer words - more pictures please!
Should more companies try to get their point across more visually - what do you think?
International Language stopdoingdumbthingstocustomers.com
Should companies try to get their point across more visually?
Doug
I'm doing some house maintenance (lucky me!) and I've had two very different customer experiences today - wanted to share them with ...
Five star service from the gutter stopdoingdumbthingstocustomers.com
A short story about how a high price doesn’t always mean good service
Doug
Fill in the blanks - the power of social media
The next time someone tells you social media is a waste of time, suggest to them they might like to speak to my daughter, a very ...
Fill in the blanks stopdoingdumbthingstocustomers.com
A story about how friends and social tools helped a girl to complete her collection
Ian
I am looking for some gritty yet succinct items (Youtube clip, news article, etc) that I could use at the start of a session aimed at...
Without giving too much away I am encountering multiple instances where a "service" department designs processes and delivers change in ...
Doug
The 5 dysfunctions of a team - Anyone read it?
Hi folks - I need your help again please. I've been asked to facilitate a session with a senior management team who want to work better ...
Doug
Engagement Taskforce
Oh dear...
I'm an optimist by nature but I shudder when government, any government, starts fiddling with the concept of making work ...
MacLeod to head new engagement taskforce - People Management Magazine... peoplemanagement.co.uk
The Prime Minister has given his backing to a new taskforce headed by David MacLeod which will seek to boost employee engagement in the UK.
Doug
Service in a social world - London 17 May
Hello folks - just wanted to let you know that the wonderful folk at Budd have invited me to help at their next networking event on 17 ...
Live in London stopdoingdumbthingstocustomers.com
The way people use social media is rapidly changing the relationship between customer and seller, between employee and employer. What impact have you seen social tools having on customer and employee experiences? Who is...
Doug
ConnectingHR Unconference 5th May London
Hi folks - a reminder that this is taking place next week. The last one was great fun and very useful and I hope this one will be too. ...
ConnectingHR | Unconference connectinghr.org
