ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups

ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups

About the ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups Group

*NO ADVERTS* - Best ITIL v2, v3 & itSMF ISO20000 group. ITSM, processes, software, jobs, exams, templates, events, blogs, competitions, training, project... more »
*NO ADVERTS* - Best ITIL v2, v3 & itSMF ISO20000 group. ITSM, processes, software, jobs, exams, templates, events, blogs, competitions, training, project management.

Also complementary best practice such as PRINCE2, PMP, PMI, MSP, eTOM, Six Sigma, TOGAF, COBIT, CMMi.

This group is suitable for all qualifications such as Green Badge Foundation, Blue Badge Practitioner/Intermediate, Red/Lilac Badge Expert, Master / Advanced and itSMF ISO20000 Consultant and Auditor.

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

+ 6 Subgroups:
ITIL Marketplace - Alim Ozcan
ITIL Public Sector - Mark Grant
ITIL Recruitment - David Bentley
ITIL Tools - Keith Halliday
ITIL Training - Marianne Cherney
ITIL v2 Manager / v3 Expert - Nas Ozcan


Group managed by:
Alim Ozcan (Service Management Expert) « less

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Most Popular Discussions

Ian M.

Ian

Can you really give students a good introduction to ITIL and train them to pass the Foundation in 2 1/2 days? Ian

posted 12 days ago

Andres Mauricio G. 2 hours ago • Edit • Based on my own experience (that is pretty short, I guess), it is possible to learn the very basics of ITIL in less than 3 days, ... »
See all 22 comments »
Rui N. John M. Andres Mauricio G.
Farhan A.

Farhan

Passed ITIL V3 Foundation EX0-117 Exam

posted 3 days ago

nonylon C. 12 hours ago • Edit • Thats my next plan... »
See all 11 comments »
Prasad P. Prasad P. nonylon C.
Ian M.

Ian

In your experience why do ITIL implementation projects fail? Ian

posted 4 days ago

Fil M. 13 hours ago • Edit • In my opinion the reason for failure is generally around not really understanding what you are trying to implement. I don't mean teams going ... »
See all 9 comments »
Chris E. Eli Otniel G. Fil M.
Ian M.

Ian

Please Introduce yourself to the group and share:

1. Name (Real Name or Nickname - whatever you prefer to be called)
2. Title (or What you do - i.e. Consultant, Service Delivery, ...

posted January 9, 2011

Anne F. 1 day ago • Edit • 1. Anne (or Anna, if you prefer ;)) ... »
See all 1,160 comments »
Roshan M. AKIN Y. Anne F.
Karen N.

Karen

This session kicks off a series of webcasts focused on empowering end users with self service. It provides a high level overview of how to empower Service Desk users to be more self sufficient and effective, thus driving down support costs, improving efficiency in support processes, and increasing end user satisfaction with IT. This empowerment can be driven by various means that will be the focus

posted 7 hours ago

Stéphane B. 1 hour ago • Edit • hello, i was in charge, 4 years ago, of a program to reduce the quantity of incidents -50%, and increase user satisfaction. ... »
See more »
Stéphane B.
Ian M.

Ian

What could Blackberry / RIM learn from Service Management.... 3 IDEAS ONLY

posted 1 day ago

Amith G. 10 hours ago • Edit • 1. Define service strategy more clearly ... »
See more »
Amith G.
Jason W.

Jason

How NOT to win friends and influence people - obsess over the time-sheets!

Few things in life peeve a team member more than an anal project manager who obsesses over their weekly time-sheets. Okay, so they were ...

You send a quick email to your team that they need to fill out their timesheet for the week. You can hear one collective and disheartened sigh.

posted 4 days ago

Tania M. 7 hours ago • Edit • So very true, Jason...Plus...experience shows that staff will ALWAYS be far more skilled than their managers at identifying real time wasters, ... »
See more »
Tania M.
Éric C.

Éric

Hello, I have to write a job description for an a CMDB manager, anybody have one to help me waith an example that I can base my work ?...

posted 1 day ago

Robert F. 11 hours ago • Edit • Are you referring to a technical role of administering a tool (the CMDB), or are you referring to the role of managing that technician, or are ... »
See more »
Robert F.
Harsha K.

Harsha

ISO 20k Process Areas Exclusions for limited operations

An organization’s services are currently limited to Incident and Problem Management. The organization is planning to go for ISO 20000 ...

posted 12 hours ago

Arun S. 12 hours ago • Edit • Hi Harsha, ... »
See more »
Arun S.
Ian M.

Ian

New to ITIL, here are a few more good links with good material on the subject…

Please add you best reference sites. Thanks Ian

posted 7 days ago

Ian M. 1 day ago • Edit • Here are a couple more from Purple Griffon... ... »
See all 7 comments »
Mary L. Ian M.
Tim S.

Tim

ITIL oriented Department structure for small company

Our computer operations department (there are 38 on this epteam) has a network team, server team, applications team, and a customer ...

posted 1 month ago

Adam P. 1 day ago • Edit • Good comments all (and thanks for the mention Simon). ... »
See all 6 comments »
Sasa B. Simon H. Adam P.
A.B R.

A.B

We are looking for Application Service Lead in Helsinki,Finland/Permanent. Please contact Bajireddy, +44 207 177 0031 Ext 539 Email :...

posted 11 hours ago

mansoor B. 10 hours ago • Edit • mansoor likes this. »
See more »
Renaud C.

Renaud

How to start implementing Release and Deployment management ?

I'm currently deploying IT service management processes for one of my clients, based on ITIL V3.
I have started the implementation of ...

posted 3 months ago

Chandramouli K. 1 day ago • Edit • Hi, the above discussions had lot of interesting explanations on the ITIL framework and processes. As Peter stated ITIL is a process ... »
See all 16 comments »
Priyanka A. Chandramouli K.
Karen N.

Karen

This session kicks off a series of webcasts focused on empowering end users with self service. It provides a high level overview of how to empower Service Desk users to be more self sufficient and effective, thus driving down support costs, improving efficiency in support processes, and increasing end user satisfaction with IT. This empowerment can be driven by various means that will be the focus

posted 2 days ago

Paul G. H. 1 day ago • Edit • Support cost will avoied and service cost will be reduced by instantaneously rendering each & every triggered ICT-system based Business ... »
See more »
Paul G. H. Paul G. H.
Issa R.

Issa

What type of KPIs will you use for measuring Problem management?

posted 19 days ago

Polina G. 2 days ago • Edit • Polina likes this. »
See all 34 comments »
Stienie S. Ian M.
Ally J.

Ally

Relationship between SLA, OLA, UC.

Could you help me to understand these concepts. Relationship between SLA(service level agreement), OLA(operational level agreement), ...

posted 4 days ago

Sue C. 4 hours ago • Edit • Hi Ally, ... »
See all 4 comments »
Ally J. Rui N. Sue C.

About this Group

  • Created: January 22, 2008
  • Type: Professional Group
  • Members: 64,575
  • Subgroups: 4

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