How to measure ROI when doing customer orientarion changes in technology company.
I'm preparing change managrment project for IT technology manugacturer with global reach and thousand plus headcount. Most steps seem relatively clear in what/how to do. Although to get buy-in from top management I'd like to show benefit that is mesurable in % or in $. I have trouble here.
How did U present this aspect to your CEO and board to get their enthusiasm?
Will be grateful for input from your experience. BR, Daniel