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Most Popular Discussions
Sam
Are Your Customers Satisfied? Too Bad! viewforwardadvisors.com
Guest Blog by Sam Klaidman Principal Adviser at Middlesex Consulting Group Framingham, MA Tel: 508-877-1924 http://www.middlesexconsulting.com/ Greetings! Sam Klaidman is a personal friend and customer service expert. I...
Justin
Job Descriptions
For the first time, we are breaking our small Support Team into 2 levels of analysts. I am curious to see what critical requirements ...
Michael
Are you Walking your Talk? thepaceofservice.com
I have the opportunity to speak with a number of Customer Service Managers, Directors and VP’s across multiple industries and geographies. The most common theme among these leaders is the intricate balancing act of providing...
Michael
My Own Personal Intersection thepaceofservice.com
I started this blog because I believe there is true opportunity at the intersection of Customer Service, Social, Business Process Management and People Leadership. I also believe I can help. We work and live in the most fluid...
Larry
Introducing Our Vice President Of Client Success, Larry Streeter bigcommerce.com
Hello everyone! My name is Larry Streeter and I recently joined the team at BigCommerce as the new Vice President of Client Success. I feel very...
Marci
How Beer And Change Management Go Together theoperationsblog.com
About 18 months ago, a new restaurant/bar opened up in my neighborhood called “Angry Ham’s Garage”. (FYI- A “Ham” is someone that lives in Framingham, MA and that’s where this place is located.) Angry Hams had unique décor...
Michael
Social Star Wars Saga Episode II: Attack of the Clones thepaceofservice.com
Pre-prequel: With the recent release of the Star Wars saga on Blu-ray, I feel compelled to finally put together my official Social Star Wars Blog Saga. Enjoy all you fantastic nerds. I was attending the social media track of...
Phil
Introducing two new features of the Voice of the Customer conference
Greetings gang,
As many of you have noticed, this year's VOC conference (Nov 7 &8) includes two new features. (Glad to see so many ...
Voice of the Customer/2011 eventbrite.com
The Voice of the Customer/2011Nov. 7-8, The International, Bolton, Mass. Two-day conference, including VOC Innovation Showcase Travel & Accommodations If you have any questions about this registration, please call Jeffrey...
Aviva
Technical recruiting recommendations
Does anyone have recommendations for technical recruiters who are consistently successful at finding high quality candidates for support ...
Karl
In your SAAS/subscription business, what one leader is directly accountable for lowering the churn rate? linkedin.com
Vote on this LinkedIn Poll to see the results divided by age, seniority, and gender. Use Polls to leverage the collective wisdom of millions of business professionals on LinkedIn.
Marci
A report on its own provides little value. It is the analysis partnered with management judgment that holds all of the power. Newest...
Please add your comments and advice to the blog post....
The Epidemic of Low Value Reporting in Corporate America theoperationsblog.com
There is an epidemic of low value reporting in Corporate America. Millions of pages in excel reports, data dumps, endless CRM queries.....
Michael
In my own experience speaking with customer service executives and at conferences, I estimate less than 10% of customer service ...
Top 5 Reasons Why Customer Service is Avoiding the Social Media Wave thepaceofservice.com
Ok, show of hands (and be honest, I can see you through your webcam), does your company provide social customer service through your actual customer service department? Or does Marketing handle it; or some other department or...
Michael
Does Bon Jovi know Customer Service & Social Business? thepaceofservice.com
If you are like me, you probably do some of your best thinking in the shower or on your commute to work. The other day, while doing a little commute dancing and jamming to Bad Medicine, the greatest 80’s song of all time, I...
Michael
Shocker: Great Customer Service is not for everyone thepaceofservice.com
Michael
Social Customer Support - Right from team members
Straight from the Unicorn's Mouth In this post, I thought I would have my team at Constant Contact give their top tips to executing ...
Straight from the Unicorn’s Mouth thepaceofservice.com
Michael
Phil
