Customer Loyalty and Customer Experience

About the Customer Loyalty and Customer Experience Group

Actionable Advice and Best Practices that Initiate, Reinforce and Optimize Your CRM Strategy.

Customer loyalty is never an accident. It is always the reflection of our... more »
Actionable Advice and Best Practices that Initiate, Reinforce and Optimize Your CRM Strategy.

Customer loyalty is never an accident. It is always the reflection of our intentions, policies, processes and delivery models –Align these on-purpose and the results are inevitable.
Most companies know what their customers want, some companies know what their customers need, very few companies know what their customers value. Aligning to your customer's values creates loyalty. What do your customers value?

As organizations struggle to differentiate themselves through their product or service offerings, it is their approach to CRM and the customer experience that can make a fundamental difference. A relentless focus on generating new ideas and embracing innovative concepts is an essential requirement for true CRM optimization. At this CRM Conference, you'll have access to the latest research, advice, strategies and technologies that will shape the future of your customer relationships.

This is a new and novel concept in Pakistan where we will be bringing in a bouquet of international speakers with a cumulative experience of over 100 years in the CRM industry. These CEO’s represent the leaders in the field. The companies represented by them are:

Benchmark Portal Inc.–USA (Bruce Belfiore–CEO)
In-touch VoIP Inc.–USA (Steve Bederman–CEO)
In-touch VoIP Inc.-USA (Rick Morris-COO)
Vidal Consulting Inc.–USA (Rudy Vidal–CEO)
The CustomerFrameWork–RSA(Doug Leather-CEO)
Reap Consulting–UK (Michael Walters–CEO)
Excellence Delivered–Pakistan (Sajjad Syed –MD)
Oracle Pakistan–Pakistan (Syed Rizwan Munawar –Country Director)

Cost: Linkedin Members: 5500 PKR, Non-Members: 6500 PKR

Join us at the Sheraton Hotel, Karachi on August 4th, 2010,as we continue to explore the many ways CRM can improve the way you do business. « less

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About this Group

  • Created: June 26, 2010
  • Type: Conference Group
  • Members: 159
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