ClickFox Customer Experience Analytics

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ClickFox, the leader in a new breed of experience analytics, maps the complex maze of customer experience successes and failures formed by interactions at every touch... more »

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Amir

The Next Revolution in Customer Experience

Join us for The New Experience Economy, on Thursday, November 10 at 1pm ET to discover some of today's most advanced strategies, big ...

THE NEW EXPERIENCE ECONOMY newexperienceeconomy.com

Join 20 leading thought leaders as they explore the emerging future of customer experience.

posted 7 months ago

Selma E. 1 month ago • Edit • Selma likes this. »

Ed

Streaming info

Thanks for the info. I've been obsessing about large data sets on behalf of my clients and employers for a number of years, and I ...

posted 8 months ago

Amir D. 8 months ago • Edit • That's a great question Ed. We've generally batch processed data on a daily basis, but we're definitely capable of ingesting data for much ... »

Doug

Is ClickFox doing business in China yet?

posted 8 months ago

Doug B. 8 months ago • Edit • Thanks I have no specific requirement at this time. »

See all 3 comments »

Amir

Take our mobile apps survey - win an iPad2

ClickFox is conducting a survey to understand consumer usage, preferences and perceptions of mobile applications for customer service ...

Mobile Apps Survey surveymonkey.com

posted 8 months ago

Dan W. 8 months ago • Edit • Dan likes this. »

Amir

Authentication failures cost organizations $13M annually

In the latest CEAi customer experience industry research, ClickFox examined behaviors in customer identification (authentication) during ...

CEAi Market Brief - Authentication web.clickfox.com

Authentication failures cost organizations $13M annually

posted May 5, 2011

li T. 9 months ago • Edit • that is a big problem »

Barbara

Hi there, my main focus is on the customer experience resulting from new or product-accompanying services to benefit from a better...

posted 10 months ago

Barbara F. 9 months ago • Edit • I suggest that you send me your e-mail in case LinkedIn does not offer webinar facility - not sure if that is working ... »

See all 6 comments »

Amir

[Infographic] Social Media as an Emerging Customer Service Channel

Our Social media survey results are in. Check out the infographic and register to download the survey results PDF.

Social Media as an Emerging Customer Service Channel [Survey Results] clickfox.com

Fast Company has just released our latest infographic on the topic of Social Media and its impact on business as a customer service channel.

posted 10 months ago

Jeff K. 10 months ago • Edit • Jeff likes this. »

Someshwar

What are the capabiliites do you think to have to learn Click Fox Analytical role for a telecom provider organization

posted 11 months ago

Amir D. 11 months ago • Edit • Someshwar, I believe that the requirements for a ClickFox Analyst would not change from one industry to another and would focus on solid ... »

Fares

CF is an Interesting Software, does it also have Data Collection capabilities? like Web data or RVI data collection?

Maybe CF relies on external interfaces with other partners like Omniture, Google analytics or Genesys to collect interactions... Curious ...

posted May 1, 2011

Amir D. May 22, 2011 • Edit • Fares, CF is platform and format agnostic and doesn't rely on any external interfaces or direct integration. We take the raw data logs created ... »