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Training Cheat Sheet - Effective Sales Questioning callcentrehelper.com
This week we bring you another cheat sheet in the series of...
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The best ways to carry out a customer satisfaction survey callcentrehelper.com
Customer satisfaction surveys are a great way of getting feedback...
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Most Popular Discussions
Rachael
Top tips to improve quality monitoring
Does anyone have any tips on how to improve quality monitoring for an article we are currently working on? – looking at both call ...
Neil
James
- Team Leaders/Managers
- Advisors (Self Assessment)
- External Quality Agency
- Your Customers
- Internal Quality Specialist/Team « your vote
Rachael
Tips to help your staff to stay stress free
How do you keep your frontline staff stress free?
On Call Centre Helper we are putting together a panel piece about stress and were ...
Sean
Outbound Shift Planning
Hi all.
Looking at a shift review for our staff in the next few weeks, and having some interesting discussions between what is going ...
eda
7 ways to improve the accuracy of your contact centre forecasts callcentrehelper.com
Dealing with the weather, the postman and marketing teams are just some of the hurdles faced by call centre managers making predictions on...
Space Race call centre game template callcentrehelper.com
Last week in Call Centre Helper we featured a game called Space Race, designed by Johnny Herbin at British Gas. Here is a version that we have created...
Ginette
The Call Centre Helper article "One in four inbound contact centre enquiries are unnecessary or avoidable" raises an interesting point....
Kenneth says "it makes perfect sense to spend time driving out the unnecessary repeat calls or poorly designed services that can ...
One in four inbound contact centre enquiries are unnecessary or... callcentrehelper.com
Over a quarter of the interactions currently being handled by UK contact centres are either unnecessary or avoidable according to new research. ...
Ginette
Call Centre Helper article - "A contact centre apprenticeship scheme." I liked this. How can more companies regardless of size give young...
It would be great if every company hired (albeit part time or freelance) young school leavers or graduates to give them a start. If they ...
Sixteen initiatives to ensure your staff enjoy coming to work callcentrehelper.com
It is often said that happy staff lead to happy customers. So what are some good ways to improve staff happiness and ensure they enjoy coming...
Sean
Data Relevance
Data Relevance
Forbes wrote recently about small data being as valuable as large data, but there is a key trick that is being missed ...
Sarah
