About the Ac3TV - for the Australian Contact Centre Community Group
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2012 Contact Centre Trend Report released including Salary Guide!
In just 8 minutes Linda Simonsen, Founder and CEO of Future People...
Ac3TV Future People Contact Centre Trend Report Launch
Most Popular Discussions
Justin
Didn't check your emails? Its OK, we get it!
Direct link to our latest video is below. Just click and learn.
It Can Happen To You Episode Two youtube.com
Subscribe to our free video alert service at http://ac3tv.com.au/tv/subscribe/ In this episode we meet Phil McCarthy. With contact centre management experience across both Australia and Canada and the recipient of the ATA...
Justin
Winner of the keynote speech by Don Elgin announced
Just by subscribing to Ac3TV not only does our winner receive an email alert when new videos are released, they also win a terrific ...
Justin
List of 100% Australian staffed call centres released
Visit our new website to see the list of 100% Australian staffed call centres. If you would like to add to the list please use the ...
Who is using Australian Call Centers? ac3tv.com.au
Our aim is to provide you with a list of all businesses who have 100% of their call centre staff based in Australia. This includes all sales, general enquiries, complaints and help desk support. So if you are looking to assist...
Saul
The CCMA - Customer Contact Management Association - are having 4 networking events in May, across Sydney, Melbourne, Gold Coast and Perth.
SYDNEY: Wednesday 2 May 2012, 6:30pm - 9:00pm
at Clearly Business Enterprise Centre, 19/323 Castlereagh Street, Haymarket NSW
MELB ...
Whats on in 2012 ccma.asn.au
CCMA - Customer Contact Management Association's networking events in May 2012.
Justin
- Offshore call centre worker
- Voice Recognition « your vote
Justin
New video interview featuring Gerry O'Shaughnessy
I'm excited to announce a new milestone for Ac3TV as we expand our permanent video production capabilities into QLD with our new team ...
Justin
Is your call centre 100% Australian?
Check the list and if it's not, let me know and I'll add you on! And if you know of companies who offshore I can also add those to the ...
Who is using Australian Call Centers? ac3tv.com.au
Our aim is to provide you with a list of all businesses who have 100% of their call centre staff based in Australia. This includes all sales, general...
Steve
How Effective is your Self Service?
Most Australian organisations are greedy when it comes to sharing the benefits of self service with their customers. This is one of the ...
Justin
New Website, awesome prize and terrific new videos
Ac3TV is excited to announce a complete refresh based on the extensive feedback we received from our customers.
Our website has been ...
Justin
Brand new video format released - we have really upped the professionalism!
In this episode featuring David Jaffe from Limebridge Australia, we dive into the world of coaching. Through an actual role play, you ...
In this episode we dive into the world of coaching. Through an actual role play, you will witness some good and bad examples of coaching (along with some bad acting by Justin!) to provide you with some practical tips on how to...
Justin
Justin
Justin
If your customer contact is handled only using onshore (Australian based) staff please let me know. I will be releasing a list of all...
Also interested in those that use offshore resources in the mix as well (as that list is also getting published).
Justin
Ac3TV is back for 2012!
Ac3TV is kicking off for 2012 with a brand new website, a great new look for our videos, heaps of new segments and a newsletter! Our ...
Martin
Well, it’s that time of the year again to look back and take stock of 2011 and try and work out what it all means for 2012. What a ...
Happy And Merry Everything thesauce.net.au
By Martin Conboy, President – Australian BPO Association (ABPOA) Well, it’s that time of the year again to look back and take stock of 2011 and try and work out what it all means for 2012. What a tumultuous and historic year it...
Justin
New Operations Video Released - Career Insights/Team Leader
Remember the days of being a Team Leader? In this interview sponsored by Vertex Business Solutions we meet Nur Altun - a 'real life' ...
