You Are The Difference Programme
The You Are The Difference Customer Service Coaching Programme is unique. It was developed on the shop floor through years of working with REAL customers. Each skill has been perfected to help both the retailer and the customer enjoy a perfect shop floor relationship - in short it DELIVERS!
By applying the You Are The Difference principles found within the "Just Looking Thanks!" book and coaching DVD a store manager or sales advisor will:
Develop the skills, knowledge and confidence in how to welcome, engage and close the sale in a natural, non-pressurised way.
Create a positive momentum within the store; impacting on the way the whole team thinks about customer service.
Encourage the customer to re-visit the store by the high level of service provided.
The "Just Looking Thanks!" book and coaching DVD are a perfect fit. Together they create an unrivaled coaching tool that can help a business or organisation motivate it's staff, create brilliant customer service and increase sales long-term.
Specialties
Customer servuce coaching, motivational speaking, coaching DVD production
