Vertical Solutions, Inc develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. These application systems are built on a SOA-compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI.
Companies in a variety of industries and throughout the world use VSI's solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings.
VSI was founded in 1986 and has consistently offered “best in class” software solutions for support and service management. The company's customer list is 100-percent referenceable, and includes ACCO Brands (GBC), ABB, Inc., and AH Holdings. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.
Specialties
Contact Center Management solution, CRM, mobile solutions, sCRM, cloud based technology, BPM, Field Service Management
