The Technology Pool is a group of well-trained and experienced professionals, brought together for the specific purpose of helping you to develop, implement, and/or maintain the information systems for your organization. At the core of our offering is Lifeguard Complete Care, one of the most revolutionary ideas in the industry, providing cost-effective help desk, on-site, and other à la cart offerings, by spreading the cost of ownership across multiple organizations.
Over 80% of all computer problems are software-related, 20% hardware-related. That is why The Technology Pool’s focus is geared toward solving the problems as quickly as possible. We understand that downtime costs money. That is why we are one click away from being virtually there at your side.
For the other 20%, our system notifies The Technology Pool technicians before you see the problem. We then take action, with proactive maintenance, before it becomes an issue. The Technology Pool Technicians take calls, e-mails, instant messages, and tickets created by users or by our monitoring software to help you with your computer needs. They are happy to answer questions about software functionality or usage, or even to troubleshoot.
