TELUS International is the global arm of TELUS Corporation, the second largest telecommunications service provider in Canada. We deliver call center outsourcing, IT outsourcing, and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and energy and utilities sectors.
With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
Learn more about us: www.telusinternational.com/about/company_overview
Specialties
Contact Center, Technical Support, Customer Service, Customer Care, Customer Experience, Business Process Outsourcing, BPO, Call Center, Customer Relationship Management, CRM, Outsourcing
New hires at TELUS International
TELUS International Activity on LinkedIn
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TELUS International Our newest member of the TELUS International family, Transactel, was profiled in the Financial Times this week. The article explores the rise of BPO in Guatemala – examining past successes and the road ahead as the country establishes itself at the forefront of nearshoring in Latin America.
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TELUS International Read our latest blog post on how to optimize customer communications in the online chat channel.
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TELUS International Can customer experience be outsourced? Read what our President, Jeffrey Puritt, has to say on the topic in his recent interview with 1 to1 Media.
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TELUS International Carol Borghesi, TELUS SVP, Customer First Culture, will share her customer experience insights on Voice of the Customer Radio this Friday, February 3, 12:00pm - 1:00pm EST. Carol will be on a panel with other industry insiders - including Jim Bowen from Time Warner Cable, Jim Moloney from General Motors and Jeff Russakow from Yahoo. Registrants will be able to ask questions first hand.
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TELUS International In last week’s State of the Union, U.S. President Obama made a very public call for insourcing. The call center industry was quick to react, with many companies claiming that business will trump politics in the ongoing debate. Here’s a good read on industry reaction:
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TELUS International Inspiring TELUS International video wins award. Since 2007, over 4,800 TELUS International Philippines team members have volunteered more than 28,000 hours of service to building homes, teaching English and caring for children.
