The TeleFaction Gemba platform is a patent pending system that allows you to collect and manage your feedback through a number of touch points such as email, phone, web, SMS and postal surveys into an intuitive online application that provides ease of access for analysis and intelligent action management.
Working with a modular system, Gemba enables you to concentrate on analyzing your data either from customers as a customer experience management system, or from employees as a human resources training platform.
The unique easy to use survey platform allows you to gather and understand the insights of your customers, employees and partners alike. As experts in the field, you will benefit from best practice knowledge put into the Gemba platform. Furthermore we can work closely with you to ensure that you work with the right communication and feedback channels, but also determine where you are able to deliver measurable results to ensure a quick return on investment.
TeleFaction works closely with a number of the largest corporations and companies with the Nordic sector, with brands such as Danske Bank, Aller Media, Alm. Brand, NSB, PAX and Swedbank to name a few.
Company History
TeleFaction was formed in 2002 and is privately owned by Sunstone Capital and is headquartered in Copenhagen, Denmark. With this prime location in the heart of Scandinavia, it is perfectly located to serve companies across the globe.
Specialties
Customer experience, customer satisfaction, knowledge management, customer retention specialist, increased cross and up-sales, closed-loop feedback management, survey technologies
