SMI Telecoms provides OSS and IT service management solutions to the global communication service provider marketplace. The company is particularly focused on the harmonization of the OSS and IT worlds particularly with regard to the respective industry best practices and standards such as those set out by the TM Forum’s eTOM, Frameworx, OSS/J and Information Framework (SID) specifications and the IT Infrastructure Library (ITIL). At the core of the portfolio is the OS3 Suite which provides market leading trouble event management and network change management and maintenance capability. The OS3 suite is available as on-premise and SaaS.
Specialties
Telecoms Industry: eTOM Best Practice, Customer Care, OSS and IT solutions, Trouble / Fault Management, Network Engineering Operations, TM Forum Information Framework (SID), Service Assurance
