Customer Experience Management (CEM)
As part of House of Minds, Servicemind follows the management philosophy Customer Experience Management. This means that we identify, assess and advise on all points of contact your company has before, during and after the moment of truth with the customer. We do this because all contact points will influence the way your customers experience and evaluate your company. If you must ensure that your company does not lose on one contact point, what it has won on another, then you have to be aware of and make it clear what the customer should experience at all contact points - both emotionally and rationally - and closely follow up with continuous assessments. Company contact points today cover everything from chat, email and telephone to personal client meetings, social networking sites, consumer sites, etc.
Our sister company Telemind, has expert knowledge of chat, email and phone contact points, while Servicemind focuses on the customer's physical encounter with your shops and employees.
Specialties
Customer Experience Management, Customer Service, Mystery Shopping, Customer Satisfaction Survey, Campaign Check, Store Check, Instant Mobile Survey, Consultancy Service
