Rapide Communication Ltd > Products & Services > Rapide Integration

Rapide Integration is designed to provide an integrated solution, linking our services directly to our clients’ IT databases. Companies who use this service range from major banks and government departments through to national hotel chains.

When a client’s IT system flags an event Rapide automatically sends the appropriate message out to the right people. So now you can automatically alert customers by text or email to events such as spending on their account, application approvals, or reaching credit limits with this event driven text service. Employees can be kept informed about small scale IT problems, important customer requests or alerted with urgent updates.

Rapide Integration is also an ideal solution for sending timely reminders to customers about appointments, or reservations. Not only has this proven to save our clients vast amounts of revenue in missed appointment fees, it is also a way of improving customer service levels.

Our technical consultants are on hand to help with every aspect of the integration process, liaising with clients before the initial set up of the service to ensure they get the results they want and testing and monitoring the success of the service as it continues.

Rapide Throttle is available as an enhancement to the Rapide Integration text messaging service, giving you even more control over your customer communications. This web based service allows the user to upload thousands of text messages at once and to distribute them at the pace which best suits them via the simple on screen control. Messages can be uploaded quickly and securely from a simple spreadsheet and advanced confirmed delivery reporting means that you will always know who has received the message. Often the rate at which your messages go out directly correlates to the amount of inbound calls to your contact centre. 20% of people contacted by a personalised text message ask to be connected to a call handler when given the option.