Rapide Communication Ltd > Products & Services > Rapide Campaigns

Rapide can help you manage your customer communications whether you decide to communicate via text, voice, or email message. 11 million text messages are sent an hour in the UK proving that your customers want to talk to you by text. And they expect you to answer them. Immediately. By text.

A short dial number and dedicated keyword for customers to text in can be displayed on your product packaging, point of sale material and marketing collateral, allowing you to capture your customers’ details at the ‘moment of truth’ when they are actively engaged and interested in your product.

Effective across all UK mobile networks our service manages the customer text process and converts their text in to a form more manageable by your organisation - an email or an online web report. So your existing call centre, marketing team or help desk have easy access to your customer’s text message straight away.

1. Customer sees your advert and sends a text

2. Rapide automatically manages the message

3.Your customer gets a reply and you get their enquiry

Meanwhile our service has automatically sent a text message to your customer with an appropriate reply, so they know that you have got the message and will take appropriate action.

Interactive voice message campaigns allow you to engage your customers’ interest in a different way.
Targeted messages can be sent out alerting customers to an upcoming offer or sale. The whole process can be controlled by a dedicated account manager who will be able to provide you with an instant overview of stats and reports about your campaigns success.

Emails are also an easy and convenient way of communicating with your customers. Rapide enables you to run targeted email campaigns, managing the entire process yourself or leaving it all to a dedicated account manager.

Of course the Rapide Personal Assistants are always on call to support you with the service.