OEE > Services > Lean Service Training

oee offers lean training that is specifically aimed at service organisations.  We provide practical, fun and engaging training that consistently receives excellent feedback from delegates.  Graduates of our courses return to their work places inspired and equipped with new skills to make a difference. In our experience, Service businesses employing lean can typically enjoy a 20-40% increase in productivity, improved customer service and increased staff satisfaction. 

oee’s courses range from Introductory to Practitioner level through to Advanced catering for all levels of experience.  We have recently developed our new service excellence courses to help you ensure that the customer remains the focus of attention whilst allowing improvements in quality, cost and delivery.

We provide a range of public courses and are also able to offer tailored in-house courses followed by facilitation workshops to help delegates put theory into practice. oee’s Lean service training is very flexible both in terms of content and delivery. Training can follow Cardiff Business School’s Lean Enterprise Research Centre’s Lean Competency System leading to accreditation, or can be tailored to the needs of specific organisations. 

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