In 2007, Northcraft recognized a need in the market that wasn’t being addressed, namely a robust set of platform-specific (HP Service Manager TM, BMC/Remedy™, CA Service Desk Manager TM, IBM, etc…) metrics that help organizations rapidly adopt a continuous improvement methodology based on good ITIL practices. We call it metrics discovery. How did we determine what was good? Our founders have worked with 900+ IT organizations over more than a decade… listening, consulting and building solutions that meet customer’s needs. We listen.
We make the best business intelligence applications for IT.
Specialties
IT Service Management, Business Intelligence, Remedy, Service-Now
