NewVoiceMedia

NewVoiceMedia Activity on LinkedIn

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  NewVoiceMedia We've just added an album of photos from our awesome day at Cloudforce London to our Facebook page. Enjoy!

  

  NewVoiceMedia m.facebook.com

  Welcome to our Facebook page. We're here to answer questions relating to contact centres, cloud, our services - anything you want to ask! We look forward to getting to know you. NewVoiceMedia helps businesses of all sizes...

  3 days ago
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  NewVoiceMedia We've announced a lot this week about our presence at Cloudforce London! Branded taxis, popcorn carts and free coffee! Get the details and register for our MacBook Air prize draw. See you next week!

  Cloudforce 2012 Prize Draw pages.newvoicemedia.com

  10 days ago
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  NewVoiceMedia Yesterday we added three new telephony tests to our real time Trust Site. Check out this post to understand what the tests do and why it's important for our customers.

  

  Which new tests have been added to our Trust Site? by Charlie Cowan newvoicemedia.com

  NewVoiceMedia's Trust Site helps customers have confidence in the contact centre platform's performance and reliability.

  11 days ago
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  NewVoiceMedia In today's Friday Feature we deal with one of the biggest requests we hear from team leaders and supervisors - quickly adding users to to deal with fast moving situations. How do you deal with the need today? Why have you had to add users quickly in the past? We'd love to hear your stories!

  

  Friday Feature: Add new agents in under 30 seconds. by Charlie Cowan newvoicemedia.com

  In this Friday Feature we look at how you can quickly deploy new agents to your NewVoiceMedia Contact Centre without requiring any changes to your...

  16 days ago
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  NewVoiceMedia Happy staff leads to happy customers! We love this list of suggestions on Call Centre Helper for ensuring your staff enjoy coming to work. Our favourite is No. 13 - create an agent wellbeing team. What tips do you like?

  

  Sixteen initiatives to ensure your staff enjoy coming to work callcentrehelper.com

  It is often said that happy staff lead to happy customers.  So what are some good ways to improve staff happiness and ensure they enjoy coming...

  17 days ago
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  NewVoiceMedia There are just 12 days to go until Cloudforce London! Why not get in the spirit by entering our MacBook Air prize draw online. Someone will leave Cloudforce with the MacBook Air - will it be you?!

  Cloudforce 2012 Prize Draw pages.newvoicemedia.com

  Enter the NewVoiceMedia prize draw online.

  17 days ago
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  NewVoiceMedia Here is a great slideshow covering some of the things companies are not doing and giving their customer's a poor experience in the process. One of our biggest bugbears is siloed information! Which of these do you recognise?

  

  How Stupid Companies Treat Customers baselinemag.com

  Memo to senior execs: Your customers have changed greatly over the past decade, but, in many cases, you haven't made the adjustments necessary to accommodate their expectations.

  17 days ago
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  NewVoiceMedia With the emergence of new support channels including social networks and web chat you might think the good old telephone had had its day. In this post we look at why speaking to someone is so important in good communication. Have you every picked up the phone to resolve a poor customer service experience?

  "It's not what you say but how you say it!" The importance of voice... newvoicemedia.com

  The words that you use make up a small proportion of overall communication which can lead to frustration on text only support channels.

  19 days ago
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  NewVoiceMedia In today's Friday Feature Scott Hawkins looks at the Geographic CLID router and provides some great use cases for routing calls from different areas of the country in different ways. Do you route your callers in a similar way?

  

  Friday Feature: Router Geographic CLID by Charlie Cowan newvoicemedia.com

  In today's Friday Feature we look at the Geographic CLID router that enables NewVoiceMedia to route calls from different regions in different ways.

  23 days ago
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  NewVoiceMedia is hiring: Customer Service Engineer for high growth Cloud company in Reading, United Kingdom

  24 days ago

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