mplSystems

Bringing together multi-channel contact centre technology with CRM and field workforce software, mplsystems provides innovative contact solutions for businesses across the world. Offering a choice of premise or cloud based infrastructure and software, mplsystems' solutions integrate existing front and back office systems with an intelligent agent desktop to reduce costs and enhance the customer experience.

mplsystems' intelligentContact platform has now been expanded to include social media channels in the unified customer service queue. Our Facebook Interaction Portal enables clients to respond to and influence customer perception of their brand, products and services in real time supported by the insight that iWitness brings through social media monitoring.

With over 15 years of contact centre practitioner experience, mplsystems now works with over a thousand clients globally in the financial services, facilities management, retail, healthcare and leisure sectors.

Parent company, Message Pad Ltd, provides the UK based contact centre infrastructure which ensures business continuity, security and resilience for all clients, as well as outsourcing services to optimise contact handling capacity.

Our unique proposition has enabled clients such as Aviva, Truphone and Dunelm to take a new product from concept to launch in less than 10 weeks; available to purchase on a per seat basis, clients can trial campaigns or new markets before large scale investment is made.

Specialties

Multimedia contact centre technology, Customer experience software, Cloud contact centre, Mobile workforce technology