Implementing the NOW System - How to Systematically Execute in the Now
The NOW Management System℠ enables “every employee to act on every opportunity every time” in order to improve the customer experience, grow revenue and reduce costs. Before those opportunities present themselves to employees, management must have its act together at a level that few have ever experienced. Fortunately, a system exists that allows management to quickly get its act together. This system prioritizes, connects, enables, and drives the execution of all work in an organization, ensuring that every resource is focused on the goals and that every human being has the maximum authority to act.
Managing the Routine Work - One component of the NOW Management System℠ is an integrated framework that clarifies and organizes all routine work. This routine work is called the NOW FUNDAMENTALS, which represents 90% of what an organization needs to do extremely well in order to succeed. Next, the system translates the Fundamentals into a set of customized and real-time Scorecards. These Scorecards are the focus of Quarterly Target Reviews (by peer groups) and cause employees to initiate problem solving projects to drive out waste and costs while improving quality and customer satisfaction.
Managing the Initiatives - With the Fundamentals finally under control, resources can more effectively be dedicated to create a system that clarifies and organizes its initiatives—the NOW BREAKTHROUGHS. These initiatives either improve an existing fundamental or provide new capabilities.
NOW Management System℠ - Ultimately, the system establishes clear ownership with every manager and employee through clear line of sight. Both Fundamentals and Breakthroughs feature highly visible methods so that when a measure falls below expectation it is immediately visible so that action can be taken.
Specialties
Management System, Leadership, Social Ecosystem, NOW
