Have you ever had to wait on hold when you called customer service? Who hasn't? A 2009 Consumer Reports survey indicated that the 2nd biggest consumer frustration is "waiting on hold". That is the problem we set out to solve with Lucyphone.
In March 2010, Lucyphone became the first ever consumer-driven "virtual queuing" solution. How does it work? Lucyphone connects you to the company you want to call. If you get put on hold, just dial "**" and "Lucy", our virtual agent, will hold your place in the queue and then call you back when a live agent comes on the line. Check it out at lucyphone.com. It's free for consumers.
Are you a company struggling with long hold times? We have enterprise-enabled the Lucyphone platform so that companies can offer the empowerment of a "Lucy"-managed calling experience to all of their callers and website visitors. It's an extremely pain-free, commitment-free, consultant-free way to offer a better customer experience. Send us a message at business@lucyphone.com and we'd be happy to show you a live demo.
Specialties
Telecommunications, Customer Service, Consumer Internet, Mobile
