LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls.
LiveVox has integrated the core contact components such as ACD, IVR, automated dialer, call recording and reporting/business analytics tools onto a single, unified cloud platform. This enables LiveVox to deliver a more flexible, seamless service to our contact center clients, regardless of their number of locations, agents, or existing technology infrastructure.
Our patented platform enables LiveVox to deliver:
Eliminate Cap Ex and reduce operating expenses
Shrink deployment timeframes up to 95%
Increase agent talk-time approximately 30%-50% over traditional hardware
Simplify compliance, security, and reliability
Maintain centralized deployment, management and control over the multi-site contact center environment
Benefits of integrated applications:
No more integration headaches
Faster deployments; more flexible campaigns
Enterprise blending, routing and control simplified
Enables multi-site, multi-source consolidation and integration
Provides a migration path that reduces development and capacity-procurement risk
Specialties
Predictive Dialer, ACD, PBX, IVR, Call Recording, CRM, Compliance Suite, Service, Multi-Site Call Center Transfers and Management
New hires at LiveVox
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Sr Software Engineer
Hanok Vijaya Vardhan Neethipudi
Came from...
Tech Mahindra, Senior Software Engineer
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Junior Software Developer
Carlos Hernando Palomino Laignelet
Came from...
Multinet, Junior Software Developer
LiveVox Company Blog
LiveVox Activity on LinkedIn
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LiveVox has a new Junior Software Developer
Carlos Hernando Palomino Laignelet is now Junior Software Developer
