Call center software is what other vendors offer. With the unified IP business communications offering from Interactive Intelligence, your business gets complete solutions. A complete contact center platform for multichannel interactions, offered with a choice of deployment models – as a cloud-based service, on-premise, or a managed service where we do it all. IP telephony that extends scalable, application-rich IP PBX and messaging functionality throughout the enterprise. Business process automation to automate multi-step people-centric processes, and document management solutions to handle even the most extensive information volumes. Our industry solutions are complete and tailored with expertise in accounts receivable management, financial institutions, government agencies, the insurance industry, and outsourcers.
For your contact center, your enterprise and your remote and mobile workforce, our SIP-based all-in-one IP platform unifies communications as well as your business. It provides an alternative to the complexity of hardware-centric, multipoint systems. With a single integrated platform, you get ACD and multichannel queuing, IP PBX capability, screen and call recording, predictive dialing, voice mail and unified messaging, business process automation, document management, interactive voice response (IVR), speech recognition, workforce management, voice over IP (VoIP), and eServices. One very innovative platform. One vendor.
Specialties
ACD, IP PBX, WFM, Call Recording, Business Process Automation, Unified Messaging, Unified communications., SIP, Outbound Dialer, IVR
New hires at Interactive Intelligence
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Assistant to Vice President, Client Success
Came from...
Harrison College, Assistant to International Division Directors
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VP of Information Technology
Came from...
Steak n Shake, Senior Director, Information Technology
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Interactive Intelligence Company Blog
- Jan 17, 2012
Interactive Intelligence Activity on LinkedIn
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Interactive Intelligence has a new UK Lead Generation Specialist - EMEA
Ben Hutchings is now UK Lead Generation Specialist - EMEA, was Lettings Negotiator at Orchard & Shipman plc
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Interactive Intelligence has a new Project Manager
Glenn Hocking is now Project Manager
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Interactive Intelligence has a new Inside Sales Executive
Jacob Hagop Ashjian is now Inside Sales Executive, was Customer Service / Systems Business Analyst at Recovre
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Interactive Intelligence has a new Corporate Recruiter
Leigh Cofrin is now Corporate Recruiter
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Interactive Intelligence has a new Functionality Test Engineer
David Cole is now Functionality Test Engineer, was Assistant Network Engineer at ITaP
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Interactive Intelligence has a new Sales and Office Admin Assistant
Mersha Shaik is now Sales and Office Admin Assistant
