Adaptive Technology for improving Customer Service
Interactive Digital is the pioneer in Adaptive Technology for voice self-service and developer of the world's first "Anonymous Personalization" offering.
Our Adaptive Audio and VUI Cloud products improve Customer Service and reduce the cost of handling IVR calls.
These patented technologies automatically learn caller behavior and skills in real time and deliver a personalized, more productive and more efficient call experience. The results are significant improvements in Customer Service and reductions in Operational Expenses for the enterprise.
Industry experts call our technology “a powerful and refreshingly simple path to gain IVR efficiency while delivering a markedly better self-service experience”. With over 120 million full production calls optimized to date, our clients have achieved increased call automation rates, increased IVR utilization, reduced handling times and caller errors and a personalized user experience. We have been featured at major speech industry conferences, in print, online and we have been endorsed by recognized experts in the speech technology industry.
Interactive Digital - VUI Cloud Product and Service Spotlight
Interactive Digital - VUI Cloud Products and Services
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Adaptive Audio
Adaptive Audio is native software for the IVR that optimizes the efficiency of your voice applications. There are versions of the product for Avaya/Nortel, Convergys/Intervoice, Dialogic and all major voice platforms.With Adaptive Audio, your voice applications will adapt to individual callers in...
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VUI Cloud - The world's first "Call Optimization as a Service" offering
VUI Cloud is a call optimization service delivered through the Web that improves the caller experience and helps you get better results from your voice applications.Add personalization. Reduce costs. Adapt to individual callers in real time. Optimize the caller experience. Get advice from leading...
