Infratel has just announced the arrival of our latest product offer, Infra Cloud Receptionist - a Cloud-based telephony service that arms small businesses with a more professional and connected approach to incoming calls using their own 1-800 number and existing landline and mobile phones.
Historically, we have been a leading developer of SIP-based Customer Interaction solutions, and our flagship products, INFRA Call Center and INFRA CommSuite, are used by over 700 customers worldwide. These on-premise solutions are 100% software-based (non-appliance centric) and runs natively on Microsoft Windows Server (not Asterisk-based).
Features include a sophisticated IVR engine with behavioral analysis, an advanced ACD, a powerful Predictive Dialer and many other state-of-the-art functionalities for the modern contact centers of today and tomorrow.
Typical deployment cycles of 10 days!
Works with all 3rd-party SIP-based devices such as Media Gateways, SIP Phones, Converters, etc.
Specialties
call/contact center solutions, SIP, IP-PBX, customer interaction solutions, IVR, ACD, predictive dialer, progressive dialer, preview dialer, inbound agent, outbound agent, blended agent, BPO, telecommunications, telecoms, cloud Voice services
