The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.
Specialties
Call Center Training (On-Site, Regional, Virtual), Call Center Consulting, Call Center Conferences (ACCE, Call Center Demo & Conference, Symposiums), Call Center Research (Articles, Blogs, Q & A, Webinars, Podcasts)
ICMI Company Blog
- May 26, 2012
- May 25, 2012
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Blended and Outbound Call Centers: Outbound Campaign Management and Execution
May 25, 2012 - May 25, 2012
- May 25, 2012
