ICCM was established in the mid 1990’s in the United Kingdom and provides industry-recognised Service Management software solutions and services to organisations aspiring to Best Practice Service Management. Rather than the application driven approach that many other vendors in the market have adopted, ICCM’s forward-thinking approach blends their first-class Service Desk tool with the functionality of business technology in the form of Metastorm BPM®.
ICCM has built its success around its global reach of direct and indirect sales, services and support resources. The company has achieved substantial market growth with excellent financial stability and remains committed to organic growth.
ICCM’s far reaching client base includes: BBC Worldwide, Qualcomm, DHL, Telenor, Admiral Insurance and the British Transport Police to name a few.
Specialties
Service Desk, Help Desk, Service Management, Helpdesk, BPM, Business Process Management, ITIL
