ICC/Decision Services is a privately-held company headquartered in New York City serving customers across North America. We offer over 30 years of hands-on experience designing and executing highly successful Customer Experience Management programs. Services include: Mystery Shopping, Customer Experience Management, Customer Satisfaction Surveys, Online Mystery Shopping, Compliance Audit, Social Media Assessment, Customer Intercepts.
Together our management team has over a century of expertise developing creative solutions for some of the world’s leading retail brands in many of the largest retail vertical markets.
With experience, customized tools, and a passion for your success, we partner with you to drive growth and get results.
Specialties
Mystery Shopping, Mystery Shopper, Customer experience, Market Research, Customer Service, Customer Satisfaction Surveys, Customer Retention, Customer Loyalty, Customer Intercepts, Compliance Audit
ICC/Decision Services Company Blog
- May 16, 2012
- Apr 24, 2012
